REVISION 1 - PC7
Service Bulletin Details
Public Details for: REVISION 1 - PC7
Campaign bulletin vcr engine inspection update august 2, 2018 please discard earlier versions of this bulletin. The announcement from july 12, 2018 has been revised to include: 11 vins have been added to the population
- 2019 -
Models from 2019
2019 INFINITI QX50 |
QUALITY ACTION CAMPAIGN BULLETIN VCR Engine Inspection Reference: PC706 Date: August 2, 2019 Attention: Retailer Principal, Sales, Parts and Service Managers UPDATE August 2, 2018 Please discard earlier versions of this bulletin. The announcement from July 12, 2018 has been revised to include: 11 VINs have been added to the population Affected Models/Years: Affected Population: Retailer Inventory: SERVICE COMM Activation date: Stop Sale In Effect NA 335 July 3, 2019* YES MY2019 QX50 (J55) *11 Newly added VINs will be active in Service Comm on August 2, 2019 ***** Retailer Announcement ***** INFINITI is conducting a quality action on 335 specific 2019 QX50 (J55) vehicles (which were previously placed on temporary Quality Assurance (QA) Hold under PC706), to remove and inspect the lower engine oil pan. Affected vehicles are subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaign I.D. PC706 New vehicles in retailer inventory can also be identified by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to IPSB 15-286 for additional information Some vehicles may still be in transit. Please continue to check newly arriving inventory for QA Hold applicability. 2. Please do not drive, sell, or trade the specific 2019 QX50 vehicles in Retailer Inventory subject to this Quality Action. 3. Use the attached procedure to inspect the vehicle. If no gold colored debris is found in the lower engine oil pan, reseal the oil pan per the Electronic Service Manual (ESM). File a claim for the inspection, and release the vehicle for sale PC706 | REVISION 1 If gold colored debris is found in the lower engine oil pan, provide the requested information in an email to [email protected] and HOLD the vehicle. Do not file a claim INFINITI Field Quality will review the E-mail submissions within two (2) business days of receipt and provide further instruction. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Thank you for your prompt attention to this matter. Revision History: Date Announcement July 12, 2019 Original August 2, 2019 REVISION 1 Purpose Launch Quality Action; supersedes Quality Hold under same campaign ID (PC706) launched July 3, 2019 Population Updated (11 VINs added to original population) ***** Inspection procedure begins on next page ***** PC706 | REVISION 1 PC706 - 2019 QX50 VCR ENGINE INSPECTION SERVICE PROCEDURE: 1. Place the vehicle on a lift. Front under cover 2. Remove the front under cover. (Figure 1) Remove the front under cover clips Remove the front under cover Figure 1 3. Drain the engine oil. NOTE: Do NOT remove the engine oil filter. 1/5 4. Remove the engine oil pan. Remove the (13) bolts from the oil pan (Figure 2) Separate lower engine oil pan from the upper engine oil pan using (J-37228) (Figure 3) Figure 2 CAUTION: Do not damage the mating surfaces. Do not insert screwdriver, this will damage the mating surfaces. NOTE: Tap (1) Tool to insert it and then slide (2) it by tapping on the side of the Tool as shown. J-37228 Figure 3 2/5 5. Inspect the lower engine oil pan for gold colored debris. Any amount of gold colored debris in engine oil pan is NG (Figure 4) No debris or black and silver debris in the engine oil pan for this inspection is considered OK (Figure 5) -If found to be NG continue to Step 7- Figure 4-NG -If found to be OK continue to Step 6- Figure 5-OK 3/5 6. If OK condition, reinstall the engine oil pan per the ESM. ENGINE>ENGINE MECHANICAL>KR20DDET>REMOVAL AND INSTALLATION>OIL PAN (LOWER)>REMOVAL AND INSTALLATION CAUTION: Be careful not to damage the mating surface. Since factory default liquid gasket has better adhesion than conventional one, do not pick the area forcibly with a screw driver. Do not scratch or damage the mating surface when cleaning off old liquid gasket. The components must be installed within 5 minutes of the liquid gasket application. Do not re-tighten bolts after 5 minutes have elapsed. Then allow 30 minutes for the liquid gasket to set before adding oil to the engine. Do not reuse drain plug washer. 7. If NG condition, provide a video to FQA using the information below and HOLD the vehicle until further notice. Take a short video starting at the lower engine oil pan to show debris and move to the VIN certification label Video needs to be less than 8mb in size Email video to [email protected] o Make sure to include the below information: o E-Mail Subject Line: PC706 QX50 VCR Engine inspection o Dealer Name: o Dealer Code: o Dealer Address: o VIN: o Contact Person Name: o Contact Person Phone Number: PARTS INFORMATION: (Inspection only) Description Part # Quantity WASHER - DRAIN 11026-JA00A 1 THREEBOND 1217H GASKET 999MP-1217HP 1 GENUINE NISSAN MOTOR OIL ESTER 5W-30 SN 999MP-5W30EP 4/5 5 CLAIMS INFORMATION Submit claim using the following claims coding: Work Order Line Type: “CM” Campaign Campaign: PC706 Claim Type: PNC: Symptom: Diagnosis: Description: Inspect lower engine oil pan CM PC706 ZZ 99 Op Codes PC7060 5/5 Flat Rate Time 0.7 Hr Parts Required on claim YES Expense Code Required NO