TIN-19-00-012

* * TECHNICAL INFORMATION NOTICE * *
DATE:
August 22, 2019
TO:
Mitsubishi Motors US & Puerto Rico Dealer Service and Parts Managers
RE:
Critical Repair Information Key to Resolving Issues
TIN NO.
TIN-19-00-012
AFFECTED VEHICLES: All Models and Years
PURPOSE
This notice is to remind dealers that obtaining repair information like Freeze Frame Data (FFD)
and All DTC lists is a critical part of any repair procedure which each dealer/technician should be
aware of. In August of 2018 MMNA released Warranty Bulletin 2019-003 (see attached page)
outlining the critical nature of this information and reminding dealers that neglecting to obtain
and retain this information could result in a debit of the subject warranty claim. As a reminder
to all service related personnel, this information (FFD and All DTC lists) is many times a key
component in identifying the root cause of a failure, and without this information certain issues
may drag on for an unnecessary lengthy amount of time. MMNA would like to thank all our
dealers for your cooperation ahead of time in our attempt to put our customers first!
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WARRANTY BULLETIN
DTC, Freeze Frame, and Super
Screen Documentation
Requirements
Warranty Bulletin Application
USA
Canada
P. Rico
X
X
Issue Date
Aug. 21, 2018
Bulletin Number
WB 2019 – 003
As a reminder, ALL repairs that involve an illuminated Service Light for any
vehicle system require supporting documentation of the DTC(s) and Freeze
Frame data (if available) from the Multi-Use Tester (MUT), as well as a printout of the Vehicle Information Screen (Superscreen).
DTC/Freeze Frame Screen Print Out
After the Technician scans the vehicle and
retrieves diagnostic trouble codes, the DTCs
and Freeze Frame data must be printed and
attached to the Repair Order.
Both the DTCs and Freeze Frame data are
crucial in determining the root cause of
certain failures.
Superscreen Print
A printout of the Vehicle Information Screen
must also be attached to the Repair Order.
From Service > Systems, select Vehicle
Information, and enter the VIN to inquire
and print the Superscreen information.
Important Note:
Warranty claims for related repairs that are not supported by DTC/Freeze
Frame data and the Superscreen print-out documentation are subject to
possible debit action.
If you have any questions, please call the Warranty Information Line
@ 1.800.380.2324. You may also E-mail us at [email protected].
MMNA WARRANTY DEPARTMENT