SMB31 010 2019-0

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin
TITLE:
High Voltage (HV) Battery Charger Tool Loan Process
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
31
010
Customer Service
United States and Canada
REFERENCE BULLETINS:
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2019-08-05
2019-08-05
WARRANTY
ADMINISTRATOR
Page 1 of 1
“Right first time in Time”
Due to limited availability of tools for charging modules in High Voltage (HV) batteries for T8’s, a tool
loan process has been created. Tools will be sent to workshops as needed with a deposit placed on your
retailer’s Parts Statement. Upon return of the tool this amount will be credited.
Your assistance is requested to complete repairs and return the tool promptly. HV batteries and modules
currently require a “Vehicle Report, Support Needed” in TIE to be released.
BATTERY MODULE AND CHARGE PROCESS
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Vehicle Report, Support Needed case submitted to Retailer Technical Support (RTS).
Upon decision to replace module RTS will place order for module and tool on your workshop’s
behalf.
Battery Charger will be dispatched to the workshop through a Volvo Distribution Center (DC).
Battery Module may be shipped directly from the supplier via FedEx Freight. Typical arrival time of
the module is 2-5 days from ordering.
Charger will appear on Parts Invoice as part numbers 9814249 and 9513162 with a deposit value of
$3,674.14 and $533.62.
2 days after tool and part arrival, the DC will contact your Parts Department to arrange return of the
tool, free of charge.
Upon receipt of the tool to the DC, the toolkit will be checked for damage and completion
With the check complete, you will then be credited for the cost of the tool
Failure to return the complete, undamaged tool may result in the deposit being held and/or difficulties in
processing claim for this repair.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC