T-SB-0099-19

T-SB-0099-19
August 9, 2019
Shift-Linked and Speed-Linked Automatic Door
Inoperative
Service
Category
Vehicle Interior
Section
Door Lock
Market USA
Applicability
YEAR(S)
MODEL(S)
2019
RAV4, RAV4 HV
ADDITIONAL INFORMATION
Introduction
Some 2019 model year RAV4 and RAV4 Hybrid vehicles may exhibit an inoperative shift-linked
and/or speed-linked automatic door lock condition. This automatic door lock feature can be
customized through the vehicle’s multimedia system and Techstream, but customization may be
inoperative on these vehicles. Follow the Repair Procedure in this bulletin to
address this condition.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL
PLANT
PRODUCTION CHANGE EFFECTIVE VIN
Shokki
JTMDWRFV#KD510863
JTMMWRFV#KJ016818
RAV4 HV
Takaoka
JTMRWRFV#KJ016827
2T3BWRFV#KW019254
2T3DWRFV#KW019137
2T3A1RFV#KC022935
TMMC
RAV4
2T3B1RFV#KW062650
2T3H1RFV#KC013343
2T3J1RFV#KC022133
2T3W1RFV#KW036763
© 2019 Toyota Motor Sales, USA
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Shift-Linked and Speed-Linked Automatic Door Inoperative
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL1915
Disconnect/Connect Negative Battery Terminal and
Perform Applicable Initialization Procedures
0.5
89221-#####*
9A
74
*Multiplex body ECU number varies by VIN.
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
QTY
TSADVUNIT
Techstream 2.0
Techstream Lite
PART NUMBER
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
TSLP2DLR01
*Essential SST.
NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 14.10.028 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
Repair Procedure
1. Confirm the condition exists.
Do the door locks automatically lock by shift from “P” or by reaching a vehicle speed
of 12 mph?
 YES — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
 NO — Continue to step 2.
© 2019 Toyota Motor Sales, USA
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Shift-Linked and Speed-Linked Automatic Door Inoperative
Repair Procedure (continued)
2. Using the head unit, go to the vehicle settings menu and confirm that the door lock settings
are set to either A or B.
(A) Automatically lock the doors by shift from “P”
(B) Automatically lock the doors by vehicle speed
Were the door lock settings set to either A or B?
 YES — Continue to step 3.
 NO — Set the vehicle to either setting (A or B) and return to step 1.
3. Turn the ignition switch OFF.
NOTICE
After the ignition switch is turned OFF, the radio and display receiver assembly records
various types of memory and settings. As a result, after turning the ignition switch OFF, be
sure to wait for the time specified in the following table BEFORE disconnecting the cable
from the negative (–) battery terminal.
Table 1. Waiting Time Before Disconnecting Cable From Negative (–) Battery Terminal
SYSTEM NAME
PROCEDURE
Vehicle Enrolled in Toyota Entune™ System
or Safety Connect System
6 Minutes
Vehicle NOT Enrolled in Toyota Entune™
System and Safety Connect System
1 Minute
4. Disconnect the negative (–) battery terminal from the vehicle’s 12V battery for 2 minutes to
cut power to ALL the vehicle’s electrical systems.
© 2019 Toyota Motor Sales, USA
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August 9, 2019
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Shift-Linked and Speed-Linked Automatic Door Inoperative
Repair Procedure (continued)
5. Connect the negative (–) battery terminal and tighten the nut to the specified torque.
Refer to TIS, applicable model and model year Repair Manual:
 2019 RAV4:
General – Maintenance – “Maintenance: A25A-FKS Battery: Installation”

2019 RAV4 HV:
General – Maintenance – “Maintenance: A25A-FKS Auxiliary Battery: Installation”
MODEL
NEGATIVE (–) BATTERY TERMINAL NUT TORQUE
RAV4 Without Stop and Start System
5.0 N*m (51 kgf*cm, 44 in*lbf)
RAV4 With Stop and Start System
5.4 N*m (55 kgf*cm, 48 in*lbf)
RAV4 HV
5.4 N*m (55 kgf*cm, 48 in*lbf)
6. Perform the applicable adjustment procedures (e.g. calibration, initialization, registration).
NECESSARY PROCEDURES
Perform Steering Sensor Zero-point Calibration
Memorize Steering Angle Neutral Point
Reset Back Door Close Position
Power Back Door Initialization
Drive the Vehicle Until Stop and Start Control is Permitted (If Applicable)
Refer to TIS, applicable model and model year Repair Manual:
 2019 RAV4:
General – Maintenance – “Maintenance: A25A-FKS Battery: Removal”

2019 RAV4 HV:
General – Maintenance – “Maintenance: A25A-FKS Auxiliary Battery: Removal;
[11/2018 – 02/2019] / [02/2019 – ]”
7. Confirm proper automatic door lock operation by shift from “P” and by vehicle speed greater
than 12 mph.
8. Set the door lock setting to customer preference.
© 2019 Toyota Motor Sales, USA