T-TT-0568-19

Service Bulletin Details

Public Details for: T-TT-0568-19

Tt: some customers may experience a rattle noise from the roof area while driving at highway speeds, on vehicles equipped with toyota genuine accessory roof rack cross bars. This noise may originate on the lh side of the cross bar, from cro


- 2019 - 2018 - 2017 -

Models from 2019
2019 TOYOTA HIGHLANDER
2019 TOYOTA HIGHLANDER HYBRID
Models from 2018
2018 TOYOTA HIGHLANDER
2018 TOYOTA HIGHLANDER HYBRID
Models from 2017
2017 TOYOTA HIGHLANDER
2017 TOYOTA HIGHLANDER HYBRID 
Tech Tip T-TT-0568-19
August 22, 2019
Subject
Market
Accessory Roof Rack Cross Bar Rattle While Driving
Highway Speeds
USA
Service Category
Section
Vehicle Exterior
Exterior Panels/Trim
Applicability
2017-2019 Highlander and Highlander HV
APPLICABLE VEHICLES
2017-2019
Highlander
2017-2019
Highlander HV
CONDITION
Some customers may experience a rattle noise from the roof area while driving at highway speeds, on
vehicles equipped with Toyota Genuine Accessory Roof Rack Cross Bars. This noise may originate on
the LH side of the cross bar, from cross bar sub-assembly to cross bar end support due to excessive
free play.
Note - Affected vehicles are equipped with:
 Cross Bar Kit Part #: PT278-48170.
 Silver, Black, or Chrome Side Rail Assembly (Roof Rack)
RECOMMENDATIONS

Do not attempt to tighten the 2 Torx head screws located on the bottom surface of the LH cross
bar end support. These screws are preset during assembly, and cannot be tightened. Instead,
replacement of the cross bar assembly is required.
 Please submit a DPR and include video/audio of the noise, as well as confirmation of the noise
source.
Note: Confirm warranty coverage prior to replacement.
LINK REFERENCES
This Tech Tip does not contain any link references
Expires on
Ver. 2.11 08/11/2019 T
11/22/2019
© 2019, Toyota Motor Sales, USA
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