T-SB-0117-19

T-SB-0117-19
August 28, 2019
Entune Audio Head Unit Software Update (Fujitsu Ten)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2014 - 2015
Camry, Camry HV
2014 - 2015
Corolla, RAV4
2015
Prius C
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0015-15.
Service Bulletin No. T-SB-0015-15 is obsolete and any printed versions should be discarded.
Introduction
Some 2014 model year Corolla vehicles equipped with Entune™ Audio (version BU.26.42) or
Entune™ Premium Audio (version AU.26.61) may exhibit one or more of the following conditions.

Apps screen displays after reroute (Entune™ Premium Audio only)

Voice command system freezes during phonebook transfer

Voice command system freezes when radio is in XM mode

Bluetooth® is inoperative while using Apps

Sent SMS message continually appears on display audio for BlackBerry® devices (Q10
and Z10)
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)
Some 2014 model year Corolla and RAV4 vehicles equipped with Entune™ Audio (version
BU.30.05 and BU.30.25), Entune™ Audio Plus (version DU.35.08), or Entune™ Premium Audio
(version AU.30.08 and AU.35.05) may exhibit one or more of the following conditions.

Voice command system freezes when voice command is used immediately after ignition
is ON (Entune™ Premium Audio only)

Entune™ function is inoperative (Entune™ Premium Audio only)

Cover art does not match with HD Radio™ music playing (Entune™ Premium Audio only)

Music cannot be selected through voice command system (Entune™ Premium Audio
only) when a device has more than 15,000 songs

XM preset channels are removed (Entune™ Premium Audio only)

Radio freezes after inputting a certain address in navigation destination (Entune™
Premium Audio only)

Bluetooth® connection is dropped

Phonebook does not transfer

Browse button does not appear in Bluetooth® Audio

Bluetooth® connected device cannot be changed

Voice command system is inoperative after deleting all contacts

Connected Bluetooth® device cannot be deleted

User setting is deleted
Some 2014 model year vehicles equipped with Entune™ Audio (version BU.30.18, BU.30.27,
BU.30.21, BU.30.31), Entune™ Audio Plus (version DU.35.16), or Entune™ Premium Audio
(version AU.30.26, AU.30.51, AU.36.66, AU.35.16, AU.35.17) may exhibit one or more of the
following conditions.

Cover art does not change when changing songs on Bluetooth® Audio (Entune™ Audio,
Entune™ Premium Audio only)

Audio automatically becomes “Audio off,” disconnects Bluetooth® automatically, or will not
automatically play

Bluetooth® Audio volume fluctuates or goes back to default setting or becomes louder for
an instant

Will not display playlist in browse properly
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)

Will not recognize the music title in iPod™ No sound on iPod™ Video while time count on
the video is progressing correctly

Could not playback CD

A loading screen continues being displayed at the time

Continuously reboots

Radio screen changes to an arbitrary rear camera screen while driving

Added App is not added at end of the Apps list

Mandatory update pop-up appears after Bluetooth® is disconnected

Unit freezes or no response when using voice command

Buttons and radio screen related to Phone and Apps won’t respond

Voice command shuts down in the middle or no guidance at all

Voice command initialization not completed or takes long time to complete initializing

Music Voice Recognition is not available (Entune™ Audio, Entune™ Premium Audio only)

Won’t display email or text message properly (no body text, no line break, shows the
same message twice)

Incoming email or text message shown after email has already been viewed in
Messages screen

“Text to speech” readout does not work or slow response, and volume does not change

Old email or text message is included in new contents when incoming mail message is
read aloud

Audio system sound does not MUTE during email reading aloud

Weather map will not open and only beeps

There is no car cursor on the simple map traffic screen

Will not display Phone call list properly

Will not go to Map screen or no map on Home screen (Entune™ Premium Audio only)

Navigation re-route pop-up comes up continuously (Entune™ Premium Audio only)

No map is displayed with new vehicles (Entune™ Premium Audio only)

“i” button is displayed when navigation route guidance is not used (Entune™ Premium
Audio only)

Radio screen goes blank or freezes occasionally while using navigation function
(Entune™ Premium Audio only) One Shot Address Entry doesn’t work sometimes
(Entune™ Premium Audio only)

Unit freezes when searching route to home memorized in preset memory (Entune™
Premium Audio only)
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)
Some 2014 model year vehicles equipped with Entune™ Audio Plus (version DU.70.09) or
Entune™ Premium Audio (version AU.70.09) may exhibit one or more of the following conditions.

A ringtone does not sound when phone call is received during route guidance (Entune™
Premium Audio only)

Voice command cancels unexpectedly (Entune™ Audio Plus and Entune™ Premium
Audio only)

“Yes” button is grayed out in the Bluetooth® Call Confirm screen (Entune™ Audio Plus
and Entune™ Premium Audio only)

Connected phone does not show as connected (Entune™ Audio Plus and
Entune™ Premium Audio only)

“Connecting” message for text message does not go away when phone is already
connected (Entune™ Audio Plus and Entune™ Premium Audio only)

Cache radio is rewound by itself after voice command usage (Entune™ Premium
Audio only)

Touch screen button is unresponsive on Entune™ caution screen (Entune™ Audio Plus
and Entune™ Premium Audio only)

Some text messages do not display on the screen (Entune™ Audio Plus, Entune™
Premium Audio only)

In Home screen, full screen of Entune™ audio app is not shown (Entune™ Audio Plus
and Entune™ Premium Audio only)

Radio takes time to read out messages after “Show my message” voice command is
recognized

Voice command cannot be recognized during map route guidance (Entune™ Premium
Audio only)

Incorrect destination is set when voice command is used (Entune™ Premium Audio only)
Some audio sources do not display when voice command is used (Entune™ Audio Plus
and Entune™ Premium Audio only)

Weather of some cities does not display when voice command is used (Entune™ Audio
Plus and Entune™ Premium Audio only)

Voice command for music is not recognized (Entune™ Audio Plus and
Entune™ Premium Audio only)

Some Playlists cannot be chosen when voice command is used (Entune™ Audio Plus
and Entune™ Premium Audio only)

Radio freezes when voice command is used (Entune™ Audio Plus and
Entune™ Premium Audio only)
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)

Blank radio presets are not skipped with steering wheel switch (Entune™ Audio Plus,
Entune™ Premium Audio only)

Destination cannot be set (Entune™ Premium Audio only)

Distance to traffic incident is shown incorrectly (Entune™ Premium Audio only)

Intersection map is not displayed (Entune™ Premium Audio only)

Traffic incident icon is not displayed (Entune™ Premium Audio only)

Radio freezes with navigation operation (Entune™ Premium Audio only)

Touch screen becomes unresponsive after setting destination nearby and pop-up screen
of “You are nearby” displays (Entune™ Premium Audio only)

Arrival time shows incorrectly after destination is set (Entune™ Premium Audio only)

Radio reboots with navigation operation (Entune™ Premium Audio only)

Along My Route POI search does not show any results (Entune™ Premium Audio only)

Traffic information icon does not display after returning from future time prediction to
current time (Entune™ Premium Audio only)

Traffic information does not display (Entune™ Premium Audio only)

Doppler traffic does not display after removing map SD card and reinserting it (Entune™
Premium Audio only)

Traffic event does not display intermittently (Entune™ Premium Audio only)

HD Traffic™ does not display intermittently (Entune™ Premium Audio only)
Audio Plus (version DU.70.26), or Entune™ Premium Audio (version AU.70.28) may exhibit one
or more of the following conditions:

A part of music information of the whole album is not displayed when album art is pressed

Revised Quick Reply message returns to default after key cycle

Device names in Bluetooth® setup screen are grayed out

Bluetooth® is disconnected and does not reconnect automatically

Pronunciation of French name streets is incorrect

HD Traffic™ does not display

Voice command cannot be used and repeats “voice recognition initializing” (Entune™
Premium Audio only)
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)
Some 2014 – 2015 model year vehicles equipped with Entune™ Audio (version BU.38.11 or
BU.70.25), Entune™ Audio Plus (version DU.70.31), or Entune™ Premium Audio (AU.70.33 or
AU.38.32) may exhibit one or more of the following conditions:

Voice command cannot be used and repeats “voice recognition initializing” (Entune™
Audio Plus only)

Browse button is not displayed on Bluetooth® Audio screen

Radio freezes during phonebook transfer
Some 2014 – 2015 model year vehicles equipped with Entune™ Audio (version BU.38.44 or
BU.70.26), Entune™ Audio Plus (version DU.70.61), or Entune™ Premium Audio (AU.70.61 or
AU.38.71) may exhibit one or more of the following conditions:

When pushing the off-hook button during a call (No held calls/No incoming calls), it is not
possible to switch to on hold

Unable to switch a current call to “Hold”

Black screen (radio still plays)

Pandora© displaying incorrectly

Will not add destination when pressed on Voice Recognition screen

Voice Recognition suddenly ends

When switching from XM to AM/FM, the radio stays on XM

Voice Recognition inoperative for Entune™ apps

Entune™ icons are yellow blocks

Frequency displays incorrectly after pressing Scan button multiple times

Navigation is frozen or clock has stopped

HD Traffic data is not shown on the map

Unable to perform “Web Search” using Voice Recognition
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)
Some 2014 - 2015 model year vehicles equipped with Entune(tm) Audio (version BU.70.29 or
BU.38.47), Entune(tm) Audio Plus (version DU.70.69), or Entune(tm) Premium Audio (AU.70.69
or AU.38.83) or earlier may exhibit one or more of the following conditions:

Audio source information does not match between the head unit and instrument cluster

Incorrect phone number displayed on instrument cluster during the first few seconds on
an incoming call

Browse button is missing during Bluetooth audio on supported phones

Phone book transfer cannot be interrupted once it has been started

If hands-free Bluetooth fails to connect, it will not display the connection failure screen

When connecting an audio player and the system times out, the incorrect screen displays

Device information missing and only the device name is shown

Weather icon flickers intermittently

Bluetooth status is not displayed in the radio options screen

ETA is displayed in the quick message

Track name is not displayed on iHeartRadio screen

Screen does not transition to the sonar screen intermittently

Apps menu screen freezes intermittently

Error codes cannot be cleared from service menu

Voice Recognition is slow to respond or freezes

Intermittent black screen or screen shuts off

“Message list could not be loaded” or SMS messages will not be read intermittently

Intermittently Entune™ will not launch

Intermittent rebooting or resetting

Stuck on “Hello” screen

Time doesn’t update when crossing time zones

Cancel button is inoperative in Add Device Screen

Bluetooth intermittently disconnects or doesn’t connect or reconnect

Stuck on “retrieving messages. Please wait...” screen

Unable to change to FM mode

Audio hard button is inoperative after Voice Recognition

Half of the home screen is displayed in the service menu

Audio is missing from the home screen

Home screen is displayed when screen off is selected
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Introduction (continued)

Stuck on “Transferring contacts1/4” screen

“Go” button on voice recognition screen is intermittently inoperative

Weather map button is intermittently inoperative

Audio information does not match between the instrument cluster and the head unit

Instrument cluster displays incorrect information when on XM mode

Rumble sound coming from radio when no audio is playing

USB audio resets after ignition off and on

Hands-free settings reset after ignition off and on
Some 2014 – 2015 model year vehicles equipped with Entune™ Premium Audio (AU.70.81 or
AU.38.93) or earlier may exhibit one or more of the following conditions.

Unable to make calls from call history

Unable to send SMS messages

Abnormal operation when switching between phones

Browse button missing when using BT Audio

Intermittent rebooting

Low Fuel pop-up not working

Intermittent radio freezing

Phonebook transfer will not complete

Incoming call displays phone number instead of phonebook name

Unable to download Entune Apps

Incorrect vehicle position on TrafficMap

Phonebook image missing on incoming call

Intermittent slow phone connection time

Unable to set channel presets

Phonebook images will not load or are not complete

Bluetooth intermittently disconnects

Speed limits are not displayed

Abnormal route guidance
Follow the Repair Procedure in this bulletin to install the latest software version.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Warranty Information
OP CODE
EL1503
DESCRIPTION
MODEL
TIME
OFP
Camry, Camry HV
86140-06190
86140-06390
86140-06070
86804-06160
86804-06140
86804-06110
86804-06100
Corolla
86140-02050
86804-02020
Software Update
0.3
Prius C
86804-52020
86140-52320
RAV4
86140-0R090
86140-0R100
86140-42190
86140-42200
86804-0R010
86804-0R020
86804-42090
T1
T2
87
74
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update
HEAD UNIT
MODEL YEAR
MODEL
APPLICABLE FILE ON USB DRIVE
2014
Camry, Camry HV,
Corolla, RAV4
13TBDANA-CA01_7031.zip
2015
Camry, Camry HV,
Prius C
13TBDANA-CA02_3848.zip
RAV4
13TDDANA-CA01_7073.zip
Entune™ Audio
Entune™ Audio Plus
2014
Camry, Camry HV
Entune™ Premium
Audio
13TDANNA-CA09_0001.zip
2015
Camry, Camry HV,
Prius C
*ALL files MUST be included in one USB flash drive which will be used for the update.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved directly to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure
1. Confirm the audio system type by checking the Panel ID printed above the top-right or
bottom-right of the display.
Figure 1. Corolla
Figure 2. Camry, Camry HV
Figure 3. RAV4
Figure 4. Prius C
Table 1. Panel ID Information
MODEL
Camry,
Camry HV
MODEL YEAR
ENTUNE™ AUDIO
2014
100201
2015
100366
Corolla
RAV4
Prius C
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM
100202
100203
N/A
100149
100367
100368
100150
2014 – 2015
100327
100328
100325
100326
100319
100324
100459
2015
100505
N/A
100504
2. Insert the USB flash drive into the vehicle USB port.
3. Start the engine.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure (continued)
4. Wait for the Select Audio Source screen to
be displayed.
Figure 5.
5. Wait until the USB source icon highlights and
displays the USB name with the icon.
Figure 6.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure (continued)
6. Go to the Setup screen.
A. For Entune™ Audio, press the Setup button on the panel.
Figure 7. Corolla
Figure 8. Camry, Camry HV
Figure 9. RAV4
Figure 10. Prius C
B. For Entune™ Audio Plus and Entune™ Premium Audio, press the Apps button on the left
of the panel.
Figure 11.
Figure 12.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure (continued)
Figure 13.
NOTE
If the Entune pop-up displays, select OK.
7. Select Setup on the Apps screen.
Figure 14.
8. Select General on the Setup screen.
Figure 15.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure (continued)
9. Select Software Update from the list on the
General Settings screen.
Figure 16.
HINT
Scroll down the list until Software Update
is displayed.
Figure 17.
10. Select Update on the
Software Update screen.
Figure 18.
NOTE
If software has been detected properly,
a “New software was found.” pop-up will
be displayed.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure (continued)
11. Verify that the NEW software is up to date on
the Software Update screen.
Figure 19.
NOTE
Update Software is enabled only if there is an
update newer than the current software.
Table 2. Software Version Information
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
NEW VERSION
TYPE
CURRENT
VERSION
CURRENT
VERSION
2014 – 2015
Corolla,
RAV4,
2014 Camry
2015
Camry,
Prius C
Operating
System
BU.70.31
–
DU.70.73
Device
Driver
BU.70.31
BU.38.48
DU.70.73
BU.70.31
BU.38.48
DU.70.73
–
–
BU.70.31
BU.38.48
BU.70.31
BU.38.48
BU.70.31
BU.38.48
BU.70.31
BU.38.48
BU.70.31
BU.38.48
Audio
Navigation
Bluetooth
GUI
Middle
Ware
Kernel
Voice
Recognition
BU.26.42
BU.30.05
BU.30.18
BU.30.21
BU.30.27
BU.30.31
BU.38.31
BU.38.44
BU.38.45
BU.38.46
BU.38.47
BU.70.06
BU.70.25
BU.70.26
BU.70.27
BU.70.28
BU.70.29
ENTUNE™ PREMIUM AUDIO
NEW
VERSION
DU.35.08
DU.35.16
DU.35.17
DU.70.09
DU.70.11
DU.70.26
DU.70.31
DU.70.34
DU.70.61
DU.70.64
DU.70.68
DU.70.69
© 2019 Toyota Motor Sales, USA
2014 –
2015
RAV4
DU.70.73
DU.70.73
DU.70.73
DU.70.73
DU.70.73
DU.70.73
NEW VERSION
CURRENT
VERSION
AU.26.61
AU.30.08
AU.30.26
AU.30.51
AU.35.05
AU.35.16
AU.35.17
AU.35.53
AU.35.66
AU.38.32
AU.38.42
AU.38.44
AU.38.71
AU.38.74
AU.38.81
AU.38.83
AU.38.88
AU.70.09
AU.70.11
AU.70.28
AU.70.33
AU.70.34
AU.70.61
AU.70.64
AU.70.68
AU.70.69
AU.70.75
2014 – 2015
Corolla,
RAV4,
2014 Camry
2015
Camry,
Prius C
AU.70.81
AU.38.93
AU.70.81
AU.38.93
AU.70.81
AU.38.93
AU.70.81
AU.38.93
AU.70.81
AU.38.93
AU.70.81
AU.38.93
AU.70.81
AU.38.93
AU.70.81
AU.38.93
AU.70.81
AU.38.93
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure (continued)
12. Select Update Software on the Software
Update screen.
Figure 20.
13. Select Yes on the “Would you like to start the
software update?” pop-up.
Figure 21.
Figure 22.
NOTE
Entune™ Audio Plus ONLY:
Select the left box on the “This preset is
currently empty. Would you like to save [XXXX]
as a preset?” pop-up.
14. The unit will begin installation.
Figure 23.
NOTE
Do NOT turn off ACC before the software is
ready for updating.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Update Procedure (continued)
15. When “The software is ready for updating.”
displays, cycle the ignition OFF, wait for 30
seconds, then cycle the ignition ON again.
Figure 24.
16. Wait for the audio system to finish the
software update.
Figure 25.
NOTE
Do NOT turn off ACC before the next Toyota
logo screen displays.
17. When the Toyota logo screen is displayed,
the update is finished.
Figure 26.
18. Remove the USB flash drive from the vehicle USB port.
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Entune Audio Head Unit Software Update (Fujitsu Ten)
Software Version Confirmation
1. Wait for the Select Audio Source screen to
be displayed.
Figure 27.
2. Perform steps 6 – 9 of the Software Update procedure to re-enter the Software Update screen.
3. Verify that the software information is updated on the Software Update screen.
Table 3. New Software Version Information
ENTUNE™ AUDIO
TYPE
ENTUNE™
AUDIO PLUS
ENTUNE™ PREMIUM AUDIO
NEW VERSION
2014 – 2015
Corolla, RAV4,
2014 Camry
2015
Camry, Prius C
2014 – 2015
RAV4
2014 – 2015
Corolla, RAV4,
2014 Camry
2015
Camry, Prius C
Boot
BU.70.31
–
DU.70.73
AU.70.81
AU.38.93
Voice Recognition
BU.70.31
BU.38.48
DU.70.73
AU.70.81
AU.38.93
GUI
BU.70.31
BU.38.48
DU.70.73
AU.70.81
AU.38.93
Audio
BU.70.31
BU.38.48
DU.70.73
AU.70.81
AU.38.93
Bluetooth
BU.70.31
BU.38.48
DU.70.73
AU.70.81
AU.38.93
Navigation
–
–
–
AU.70.81
AU.38.93
Device Driver
BU.70.31
BU.38.48
DU.70.73
AU.70.81
AU.38.93
Kernel
BU.70.31
BU.38.48
DU.70.73
AU.70.81
AU.38.93
Operating System
BU.70.31
BU.38.48
DU.70.73
AU.70.81
AU.38.93
Middle Ware
BU.70.31
BU.38.48
DU.70.73
AU.70.81
AU.38.93
Power
BU.70.31
BU.38.48
DU.70.73
AU.70.81
AU.38.93
© 2019 Toyota Motor Sales, USA