NAS19.08.004
Service Bulletin Details
Public Details for: NAS19.08.004
An issue has been identified on certain jaguar vehicles within the listed affected vehicle range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'ho
Models from 2020
2020 JAGUAR I-PACE |
Models from 2019
2019 JAGUAR I-PACE |
SERVICE ACTION H207 - HOOD LATCH AND HOOD RELEASE CABLE RENEW NAS19.08.004 WORKSHOP AFTERSALES BULLETIN USA AUGUST 2, 2019 DESCRIPTION OF ISSUE An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the customer may not be able to close the hood and/or unable to lock the vehicle due to the hood state reporting as 'open' with the 'Hood Open' warning displayed on the Instrument Cluster (IC). AFFECTED VEHICLE RANGE I-PACE (X590) Model Year: ................... 2019-2020 VIN: ................................... F60001-F79532 Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer. SERVICE PROGRAM / REWORK ACTION An authorized Jaguar retailer who will renew the right hood latch and hood release cable. There will be no charge to owners for this action under this program. ACTION TO BE TAKEN Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action. Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity. Refer to Technical Bulletin H207NAS, Service Action - Hood Latch And Hood Release Cable Renew, for detailed repair instructions. PARTS NOTE: use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs. PART NUMBER DESCRIPTION QUANTITY T4K11208 Hood latch 1 T4K12760 Hood release cable 1 TOOLS Refer to the Technical Bulletin referenced above for any required special tools. WARRANTY NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action. At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way Mahwah, NJ 07495 Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken. Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time. This program is valid for a limited time only. Warranty claims with a repair date prior to the July 31, 2021, closure date must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE H207 C H207 D DESCRIPTION SRO TIME (HOURS) PART NUMBER QUANTITY Hood latch and hood release cable Renew 76.16.43 0.4 T4K11208 T4K12760 1 1 Hood latch and hood release cable Renew 76.16.43 0.4 T4K11208 T4K12760 1 1 Drive in/drive out 10.10.10 0.2 - - Normal Warranty policies and procedures apply.