Dealer 91W4

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Customer Satisfaction Campaign 91W4/ Performance Monitor
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
Issue:
Repair:
Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
September 12, 2019
The Performance Monitor was not activated for certain 2019 model year Volkswagen
Golf R vehicles.
•
REPAIR AVAILABLE – September 13, 2019 – Enable the Performance Monitor
feature.
•
See ELSA/ServiceNet for complete repair & claiming instructions
•
Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.
•
Parts Department:



No parts needed.
Affected Vehicles
Country
Model Year
Vehicle
USA
CAN
2019
2019
GOLF R GP
GOLF R GP
Vehicle Count
1,775
1,360
*Counts reflect overall recall population; some vehicles may have already been repaired. Check
Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action.
Elsa is the only valid campaign inquiry & verification source.
Notes:
•
Schedule owner repairs immediately
•
Owner mailing – September 2019
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to section 3.30 in
the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
91W4_DLR_LAUNCH