17NA143
Service Bulletin Details
Public Details for: 17NA143
This technical bulletin provides a procedure to replace the axle nuts and washers if a clicking noise is heard on turns from the front.
Models from 2019
2019 BUICK ENCLAVE |
2019 CADILLAC XT5 |
2019 CADILLAC XTS |
2019 CHEVROLET TRAVERSE |
2019 GMC ACADIA |
Models from 2018
2018 BUICK ENCLAVE |
2018 CADILLAC XT5 |
2018 CADILLAC XTS |
2018 CHEVROLET TRAVERSE |
2018 GMC ACADIA |
Models from 2017
2017 CADILLAC XT5 |
2017 CADILLAC XTS |
2017 GMC ACADIA |
Bulletin No.: Service Bulletin 17-NA-143 Date: August, 2019 TECHNICAL Subject: Clicking Noise from Front On Acceleration and Deceleration at Low Speeds Brand: Model: Buick Enclave Cadillac XT5 XTS Model Year: from VIN: to from Engine: Transmission: to 2018 2017 2019 Chevrolet Traverse 2018 GMC Acadia (VIN N) 2017 Holden Acadia 2019 2019 Involved Region or Country North America, Australia, Russia, Middle East, Israel, Palestine, Japan, South Korea, Columbia, Chile, Peru, North Africa and New Zealand. Condition Some customers may comment on a clicking noise from front wheels on Acceleration and Deceleration at low speeds. Cause This condition may be caused by a loss of torque on the drive axle nut. Correction If the above condition has been confirmed, the axle nut and anti-click washer must be replaced. Service Procedure 1. Remove the front tire and wheel assembly. Refer to Tire and Wheel Removal and Installation in SI. 4296858 Copyright 2019 General Motors LLC. All Rights Reserved. Caution: DO NOT use air tools to remove the wheel drive shaft nut. Damage to the wheel drive shaft threads could occur. Use hand tools only. 2. Remove the wheel drive shaft nut (1) and DISCARD the nut. 3. Separate the steering linkage outer tie rod from the steering knuckle. Page 2 August, 2019 Bulletin No.: 17-NA-143 4280901 4. Remove the lower ball joint nut (1). 5. Separate the lower control arm from the steering knuckle. 4296860 6. Attach the J-45859 remover (1) to the wheel hub using the wheel lug nuts (2). 7. Using the J-45859 remover, separate the wheel drive shaft from the wheel bearing/hub. 4174916 8. Remove the washer (1) from the wheel drive shaft (2) and DISCARD the washer. 9. Position the new washer onto the wheel drive shaft. 10. Using care, install the drive shaft into the hub. 11. Install the steering knuckle onto the lower control arm. • Tighten the fastener to specifications. Refer to Fastener Specifications in SI. 12. Install the outer tie rod to the steering knuckle. • Tighten the fastener to specifications. Refer to Fastener Specifications in SI. Note: DO NOT use air tools to tighten the wheel drive shaft nut. Tighten the NEW wheel drive shaft nut slowly to draw the wheel drive shaft into the hub assembly prior to tightening to specifications. 13. Install new axle nut to drive shaft. 14. With the aid of an assistant holding the brake pedal down, tighten the NEW wheel drive shaft nut. 14.1. First Pass: 150 Y (111 lb ft) 14.2. Second Pass: Loosen 45 degrees 14.3. Final Pass: 270 Y (199 lb ft) 15. Install the front tire and wheel assembly. Refer to Tire and Wheel Removal and Installation in SI. Parts Information Description Washer, FRT WHL DRV SHF NUT, FRT WHL DRV SHF Part Number Refer to EPC Qty 2 2 Bulletin No.: 17-NA-143 August, 2019 Page 3 Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 3080208* Install Front Axle Shaft Nut and Washer 1.0 hr *This is a unique Labor Operation for Bulletin use only. Version 5 Modified Released April 27, 2017 Revised May 30, 2017 - Added the 2018 Model Year and XTS model. Revised February 08, 2018 - Add Enclave and Traverse models. Revised February 21, 2018 - Update Parts section. Revised July 29, 2019 - Added 2019 to Model Years and Holden Acadia. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION