Circular91U7rev1

Service Action
Code: 91U7
Subject
Release Date
REVISION SUMMARY
Infotainment System Software – Security Patch
September 6, 2019
Updated bottom left photo on page 8 to clarify button combination.
Added instructions in case another MMI related repair must be performed.
Affected Vehicles
U.S.A. & CANADA:
Certain 2015-2017 Model Year Audi Vehicles
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Audi has determined that a software update is needed to improve the security of the vehicle’s
infotainment system.
Corrective Action
Update infotainment system software.
Parts Information
Software update only; no parts needed.
Code Visibility
On or about July 18, 2019, affected vehicles were listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.accessaudi.com & OMD
Web). A list was not posted for dealers who did not have any affected vehicles.
On or about July 18, 2019, this campaign code showed open on affected vehicles in Elsa.
On or about July 18, 2019, affected vehicles were identified with this campaign code in the VIN
Lookup tool at www.audiusa.com.
Owner Notification
Owner notification will took place in July 2019. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2022. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 1 of 16
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
91U7
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal
Do not claim wash/loaner under this action
01 or 02 or 03 or 05 or 09 or 11
Connect battery charger
Labor operation:
2706 89 50
10 T.U.
-ANDUpdate infotainment system software via SD card
Labor operation:
9196 25 99
10 T.U.
-ANDConnect vehicle diagnostic tester, perform update
Labor operation:
9196 26 99
Time stated on diagnostic protocol
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 2 of 16
Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:
Service Action 91U7 - Infotainment System Software – Security Patch
Certain 2015-2017 Model Year Audi Vehicles
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2015-2017 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?
Audi has determined that a software update is needed to improve the security of the
vehicle’s infotainment system.
What will we do?
Your authorized Audi dealer will update the infotainment system software in your
vehicle. This work will take about an hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2022. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 4 of 16
Campaign Work Procedure
91U7 Service Action
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
Required Tools
Battery Tester/Charger
Diagnostic Tester
- GRX3000VAS-
-VAS6150X-
(or equivalent)
(or equivalent)
NOTE
The VAS6154 or VAS5055 are the preferred diagnostic heads. Using the VAS5054 may cause a SVM failure that
could result in control module failure.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 5 of 16
Required SD Card
•
A SD Card will need to be created using the SD
Creator program. Refer to the chart below to
create the correct card based on VIN criteria.
•
Reference the latest version of TSB 2047812
for additional information on the use of the SD
Creator program.
Criteria
SD Card Part Number
01
4M0.906.961.DP
02
4M0.906.961.DN
03
4M0.906.961.DL
05
4M0.906.961.DK
09
4M0.906.961.DM
11
4M0.906.961.DH
NOTE
STOP!
If the vehicle requires any additional infotainment updates, they must be performed BEFORE performing this repair.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 6 of 16
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
•
All safety recalls must be completed prior to
completing this Service Action.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 7 of 16
Section B – MMI Software Update With SD Card
Criteria
SD Card Part Number
01
4M0.906.961.DP
02
4M0.906.961.DN
03
4M0.906.961.DL
05
4M0.906.961.DK
09
4M0.906.961.DM
11
4M0.906.961.DH
•
Insert SD card in SD card reader.
•
Initiate software update via the Update Menu
(Red Engineering Menu - REM):
•
o
Press the button combination shown
based on what MMI system is
installed.
o
The buttons must
simultaneously.
be
pressed
Navigate the Update Menu using the rotary
knob and start the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 8 of 16
•
When the “Device summary” screen appears,
scroll down and select “Resume”.
STOP!
•
When this message appears, do not make any
further selections in the MMI.
•
Proceed to Section C and complete the
software update documentation via SVM.
NOTE
When performing the SVM, the MMI will reboot on
its own and return to the main operation screen
when the SVM is complete.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 9 of 16
Section C – MMI Software Update With SVM
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.

Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
Flash process through “Audi Flashing” not Guided Fault Finding (GFF).
•
DO NOT USE Guided Fault Finding (GFF) to perform this flash. Damage caused to control
modules while using GFF will not be covered.
If using a Bluetooth transmitter head, it is connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth.
The Bluetooth function of the scan tool is physically switched off .
VAS 6150 & VAS 6150A
VAS 6150B
VAS 6150C
(Front panel behind handle)
(Right side behind WIRELESS door)
(Left side behind SC/EX door)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 10 of 16
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software Version
Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
•
Open the hood.
•
Access the battery charging posts.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch off all consumers (headlights, heated
seats, climate control, etc.).
•
Connect the VAS6150X/VAS6160X Diagnostic
Tester to the vehicle.
•
Start the ODIS program.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery charging
posts.
NOTE
Vehicles with Battery Monitoring Control Module
-J367- and/or an EFB Battery:
When connecting the charger to the battery, connect
the positive cable to the positive terminal of the
battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.
•
Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard warning
lights are not switched on. The hazard warning lights
prevent the system from switching to bus sleep mode
during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 11 of 16
NOTE
•
All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.
•
If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.
•
Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o
If the Bluetooth or WiFi symbol is
shown, then disconnect the diagnostic
head from the vehicle and reconnect
the USB cable to the diagnostic head
and then reattach to the vehicle.
•
From the home screen of the scan tool
highlight “Flash” <1>.
•
Follow the on-screen prompts.
NOTE
Operating mode “Flash” must be used. Performing
this update using “Diagnosis” (Guided Fault
Finding) could result in non-payment of the claim.
•
Select “Starting Flashing” and follow the onscreen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 12 of 16
•
Select “No RO”.
•
Highlight “SVM – Code Input”.
•
Select “Perform test”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 13 of 16
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g.
ECM, TCM, etc.) during the SVM update process is
not covered.
•
Enter the corrective action code (SVM code) as
listed in the chart below.
•
Select “Accept”.
•
Follow the on-screen prompts.
Criteria
SVM code
01
91U7A009
02
91U7B018
03
91U7B018
05
91U7C027
09
91U7B018
11
91U7E045
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 14 of 16
NOTE
The update may fail if the following pre-requisites are not met:
•
•
•
Hazards not on during flash
Battery voltage too low or insufficient charger
used
ODIS version too low
•
•
Not using Audi Flash to perform the update
Incorrect diagnostic head used
If the update fails and one of the above pre-requisites was not met:
•
Use a different tester that has been freshly rebooted. Prior to retrying the update make sure that you have a
charger attached and the battery voltage is at least 12.5V. ODIS must have the latest brand version. ONLY
use VAS6154 or VAS5055 diagnostic heads. Hazard flashers turned on. Bluetooth turned off. Then reboot
the “005F” module by removing and reinstalling the power supply fuses. Use Audi Flashing operating mode.
Once the prerequisites are set, retry the update again.
•
Additional time to complete the flash due to pre-requisites not being met will not be covered by this campaign.
•
When the update has completed successfully,
this message will appear.
•
Select “Complete/Continue” .
•
Follow the on-screen prompts.
NOTE
•
This message appears after the SVM test
plan completes.
•
When exiting the Flash program, all faults
should clear, including the B201A
"Checking software version management"
fault that sets during MMI updates.
•
There should be no need to clear faults
using Guided Fault Finding or by any other
method.
•
After receiving confirmation that the flash
completed successfully, select “Send” to send
the diagnostic protocol online.
•
Follow the on-screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 15 of 16
•
Click “Flash” to exit the flash session.
•
Proceed to Section C.
Section C – Campaign Stamp
•
Once the campaign has been completed, the
technician should stamp the repair order.
•
Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).
Item#: AUD4927ENG
OR
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2019
91U7 Page 16 of 16