Campaign T3U Dea
Service Bulletin Details
Public Details for: Campaign T3U Dea
This service campaign provides information related to a bms software update to the diagnostic logic for dtc P1B77 ? ?High voltage battery pre-charging fault?.
- 2019 -
Models from 2019
2019 HYUNDAI IONIQ HYBRID |
Service Campaign T3U Dealer Best Practice Date: August 13, 2019 Attn: Dealer Principal/General Manager/Service Manager/Parts Manager Subject: Service Campaign T3U: Ioniq AE HEV BMS Update (TSB #19-01-023H) – v1 Updates To This Document • Initial communication to dealers. Date 08/13/19 *** Dealer Stock and Retail Vehicles Only *** Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. Affected Vehicles Hyundai is conducting a Service Campaign to update the Battery Management System (BMS) on 2019 Ioniq Hybrid (AE HEV) vehicles. The affected vehicles include: • 2019MY Ioniq Hybrid (AE HEV) vehicles. Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers. Description This service campaign provides information related to a BMS software update to the diagnostic logic for DTC P1B77 – “High Voltage Battery Pre-charging Fault”. Service Action Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements. Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed. • This campaign can be completed quickly and does not require a hoist. Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement. • Eco-friendly vehicle owners should be provided an equivalent eco-friendly SRC, or alternative transportation, as needed. Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work. • Use Greeters, Porters and Service Consultants to bring vehicles to Technicians to make it easier for them to stay working in the bay. • You must initially perform GDS ECU Update in Auto Mode. If the ECU Update starts but then fails in Auto Mode, perform the update in Manual Mode to recover. • Make sure the battery voltage does not fall below 12 volts. Keep a charger connected to the battery or run the vehicle for 20 minutes to ensure an adequate state of charge for reliable update results. Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service. Reconnect – Follow up for customer satisfaction. Parts Please review parts as outlined in the corresponding TSB (TSB #19-01-023H). Customer Notification None Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers. Hyundai Motor America Key Contact Information Contact Information Dealer Support Description Parts [email protected] 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Warranty HELPREP Line 1‐877‐446‐2922 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center 1‐844-371-3808 Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support [email protected] 1-877-850-2010 CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall /Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website Hyundai Customer Care Center (General Questions) www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 1‐800‐633‐5151 Hyundai Roadside Assistance Key Reference Information Name Campaign Central Car Care Scheduling (Xtime) - Tutorials Car Care Scheduling (Xtime) - Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Source Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSA Website www.hyundaiusa.com/recall www.safercar.gov