19-AT-020H

GROUP
AUTOMATIC
TRANSMISSION
Technical Service Bulletin
DATE
AUGUST 2019
SUBJECT:
NUMBER
19-AT-020H
MODEL(S)
ALL MODELS
PRIOR APPROVAL TRANSMISSION
WARRANTY HANDLING PROCESS GUIDELINES
Description: Prior Approval authorization is required when replacing an automatic transmission
(ATM, DCT or IVT). This requirement extends to all different warranty types, including service part
warranty repairs. Follow the guidelines outlined in this bulletin to facilitate the warranty transmission
handling process.
NOTICE
When a vehicle arrives at the service department, access Hyundai Motor America's "warranty
vehicle information" screen via WEBDCS to identify open campaigns and applicable warranty
coverage.
 If the VIN indicates any open campaigns related to the transmission, refer to the
applicable Campaign Bulletin to complete all the necessary procedures in the bulletin.
 Refer to the contents below for additional handling details afterwards, if necessary.
Initial Vehicle Inspection:
Document the customer concern completely and then perform the initial inspection along with the
applicable diagnostic procedure according to the related TSB or shop manual to determine the
severity of the transmission condition.
Customer Accommodation:
If the vehicle is within warranty parameters, advise the customer of potential vehicle down time and
provide alternative transportation such as an SRC, Rideshare or a 3rd party rental as needed. NOTE:
PA is not required for providing alternative transportation.
Additional Transmission Diagnosis and Mandatory Documentation Preparation:
Perform additional diagnosis of the transmission concern for claim documentation as below.
 Current Repair Order
o Detailed description of the customer concern
o All DTC(s) related to the transmission
 ATM Core Return Worksheet or DCT-MTM Core Return Worksheet
o The form must be completely filled out if transmission replacement is necessary.
 Subsequent transmission replacements on the same VIN will require a Techline case.
NOTICE
Update the Current Owner Information in WebDCS as needed.
 The Powertrain Limited Warranty Original Owner Verification Affidavit is required on all
powertrain claims associated with the 10 years/100,000 miles Powertrain Limited
Warranty.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT: PRIOR APPROVAL TRANSMISSION WARRANTY HANDLING PROCESS GUIDELINES
WebDCS - Transmission Prior Authorization Approval Submission Process (EXAMPLE):
Required Repair Details:
1. Repair group must be “Transmission Group”
2. DTC(s) recorded (only those DTC related to transmission concern)
3. Customer concern (same concern as the Repair Order)
4. Repair related details including installed transmission part number
5. Estimate: Include only the part and related LTS time at warranty rates.
o Do not include estimated taxes, rental, towing, core, or additional labor time charges.
*** Additional Details ***
 Goodwill Assistance does not apply for transmissions that are still eligible for warranty
coverage or if the repair is covered by a customer’s extended service contract.
o Check the part coverage in the Warranty Part Coverage Inquiry screen in WebDCS.
o Provide owner with a customer pay repair estimate if outside of warranty coverage.
o Select Goodwill “Yes” if this is for assistance out of warranty.
 Techline or CA case related to the concern (if applicable)
*** Required Attachments for Transmission Requests ***
 PDF scanned documents are preferred.
 Worksheet(s) must be legible with all applicable fields completed accurately.
 Label the attachments with descriptions.
TSB #: 19-AT-020H
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