15-250-19

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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SERVICE INFORMATION BULLETIN
APPLICABILITY:
SUBJECT:
NUMBER: 15-250-19
2020MY Legacy & Outback		
Audio Display Screen Has Visible Lattice Pattern
DATE: 09/26/19
INTRODUCTION:
This Service Information Bulletin provides a procedure for removing what appears like a lattice
pattern on the display screens of the dual 7.0-inch audio unit. The pattern shown below results from
natural oils in the skin adhering to small amounts of glue residue left behind after the touch screen
protective films are removed.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
VERY IMPORTANT:
• To avoid scratching the display screens with imbedded dirt, it is STRONGLY
RECOMMENDED to use only NEW microfiber type cloths for this task.
•
NEVER use any water, solvent or other liquid cleaning solutions.
•
Use only minimum pressure when wiping the screen (e.g. like that used when cleaning a
LED / laptop computer screen.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-250-19; Date: 09/26/19
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IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-250-19; Date: 09/26/19
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