A19-096

Service Bulletin
19-096
September 27, 2019
Version 2
Product Update: Display Audio Clock Off by 1 Hour
Supersedes 19-096, dated August 29, 2019, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
Trim
VIN Range
2018-20
Odyssey
ALL Except LX
Check the iN VIN status for eligibility.
2019-20
Pilot
ALL Except LX
Check the iN VIN status for eligibility.
2019
Passport
ALL Except Sport
Check the iN VIN status for eligibility.
REVISION SUMMARY
•
Under REPAIR PROCEDURE, information was added.
BACKGROUND
The Display Audio screen may show the clock off by 1 hour. This is caused by a software issue that stores the incorrect
date in the audio unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory. Repair these vehicles before
they are sold.
CORRECTIVE ACTION
Update the audio unit software.
WARRANTY CLAIM INFORMATION
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
0535A9
Update the audio unit
software.
0.3 hr
6GP00
H6C00
A19096A
39540-THR-A51
Skill Level: Repair Technician
CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©
2019 American Honda Motor Co., Inc. — All Rights Reserved
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REPAIR PROCEDURE
1. Make sure the vehicle is located in range of the dealership's Wi-Fi network with the engine running. Park the vehicle
outside in a well-ventilated area, or attach an exhaust hose to it.
2. From the home screen, select Settings, Connections, then Wi-Fi. Make sure the vehicle is connected to
AHMOTA.
NOTES
•
If AHMOTA is not listed, contact your IT Administrator. See Over the Air (OTA) Resources, located in the
Service Bay on the iN.
•
If no Wi-Fi is available, select via USB to complete the update. Refer to usb.honda.com, and follow the
instructions. Make sure to return the USB flash drive to the computer after the update is complete when the
USB method is used.
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3. Once you have confirmed the vehicle is connected to AHMOTA, return to the home screen. From there, select
System Updates, then via Wireless.
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NOTE
The download will only complete with the ignition turned to ON. If the ignition is turned to OFF before the download
is complete or if the Wi-Fi connection is lost, the download will resume once the ignition is turned back to ON and
the Wi-Fi connection is restored within a 2 week period. If longer than 2 weeks, the process must be restarted from
the beginning and the download progress will reset to 0% complete.
•
If the vehicle downloaded the new software, go to step 4.
•
If the vehicle did not download the new software, go to step 5 to confirm the current software.
4. Once the software has been downloaded, select Install Now.
NOTE
The system will reboot several times during the installation.
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5. Once the installation is complete or you are confirming the current software, go to the home screen. Select
Settings, System, About, and confirm the Honda SW Version shows B.1.0.26.
•
If B.1.0.26 or higher is displayed, go to step 6.
•
If B.1.0.26 or higher is not displayed, contact Tech Line.
6. Turn the vehicle OFF and pull the 15 amp B+ radio fuse for 10 minutes to clear the data from the audio unit.
NOTE
If this step is skipped or not correctly done, the customer will still experience the issue.
7. Install the fuse, and start the vehicle. When the audio unit boots up, press and hold the Volume/Power Knob for
more than 2 seconds to bypass the anti-theft screen.
8. Once the procedure is complete, have the service advisor tell the customer that any previously paired devices must
be paired again.
END
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