SC180_QA

QUESTIONS AND ANSWERS
SC180 - 2014-2016 MY KIA FORTE 2.0-LITER GDI – ECM UPDATE
Voluntary Emissions Service Campaign
September 10, 2019
Q1.
What sort of campaign is Kia conducting?
A1.
Kia Motors America, Inc. is conducting a Voluntary Emissions Service Campaign on certain
2014-2016 MY Kia Forte vehicles equipped with the 2.0-liter GDI SULEV engine to update
the catalyst heating logic in the Engine Control Module (“ECM”) software programming, to
ensure compliance with emissions regulations.
Q2.
What vehicles are affected by this emissions service campaign?
A2.
Certain 2014-2016 MY Kia Forte vehicles equipped with the 2.0-liter GDI SULEV engine
manufactured from November 13, 2013 through March 17, 2016.
Q3.
What is the problem with the ECM programming?
A3.
Certain 2014-2016 MY Kia Forte vehicles equipped with the 2.0-liter GDI SULEV engine
may exhibit an issue with carbon monoxide control that could cause the vehicle to release
air pollutants which exceed emissions standards.
Q4.
Can you describe the emissions service campaign and fix?
A.4
All owners of the affected 2014-2016 MY Kia Forte vehicles equipped with the 2.0-liter GDI
SULEV engine will be notified of this condition, and asked to contact their Kia dealer to
have the update performed on their vehicle.
A5.
Have there been any deaths or injuries as a result of this issue?
A5.
No
Q6.
Has Kia had any litigation regarding this issue?
A6.
No
Q7.
Will this cost Forte owners any money?
A7.
No. It will not cost the customer any money to have the service campaign performed.
Q8.
How long will the repair take?
A8.
The time it takes to perform the repair can vary depending upon the dealer’s work
schedule, therefore, an appointment is recommended.
Q9.
How will owners of the affected vehicles be notified?
SC180
A9.
Kia will be notifying owners of the affected vehicles by first-class mail on September 13,
2019.
Q10. Where were the vehicles produced?
A10.
The affected vehicles were produced at a Kia assembly plant in Korea.
Q11. How many vehicles are included?
A11.
Approximately 11,377 of Kia Forte vehicles equipped with the 2.0-liter GDI SULEV engine,
manufactured from November 13, 2013 through March 17, 2016.
Q12. Are there any restrictions on an owner’s eligibility?
A12.
No.
Q13. If a customer has an immediate question, where can they get further
information?
A13.
They can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1800-333-4542 (Monday through Friday, 5AM to 6PM, Pacific Standard Time), or contact us
via the Owner’s Section of www.kia.com.
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