A9119972056232_1
Service Bulletin Details
Public Details for: A9119972056232_1
This informational bulletin contains instructions for creating a pss record when the fpk (free-programmable kombi/cluster) screen goes blank intermittently when viewing the audi smartphone interface (asi) screen.
Models from 2020
2020 AUDI R8 |
2020 AUDI R8 SPYDER |
2020 AUDI TT |
2020 AUDI TT RS |
Models from 2019
2019 AUDI R8 |
2019 AUDI TT |
2019 AUDI TT ROADSTER |
PSS 91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto display screen intermittently goes blank in FPK 91 19 97 2056232/1 October 2, 2019. Model(s) Year VIN Range Vehicle-Specific Equipment TT 2018 – 2020 All Not Applicable TTRS 2018 - 2019 900001 - 999999 Not Applicable TTRS 2020 All Not Applicable R8 2018 – 2020 900001 - 999999 Not Applicable Condition Customer states: The FPK (Free-Programmable Kombi/Cluster) screen goes blank intermittently when viewing the Audi Smartphone Interface (ASI) screen (Figure 1). This can occur while using Apple CarPlay or Android Auto. Figure 1. FPK screen is blank. Technical Background This condition is a known MMI software issue and is currently in the analysis stage. Currently, there is no solution. Model Year 2019-2020 vehicles can have this issue with the factory-installed MMI software. Additionally, Model Year 2018 vehicles which received a recent MMI software update could also experience this issue. It’s important to note that the issue is intermittent and does not always occur during a drive based on driving conditions. However, for some customers, this issue can occur during each trip each day. How to reproduce the issue: While driving slow in a parking lot, after driving at speed Page 1 of 3 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. When the vehicle slows down below 20mph, such as when approaching stopped traffic at an intersection or in stop-n-go traffic. This issue does not occur at speeds above 20mph. In some cases, disconnecting and reconnecting the phone does not resolve the issue. In some cases, turning off and back on the ASI feature within the Connection Manager does not resolve the issue. Please see the Service section for a temporary workaround. Production Solution To be determined. Service Please inform the customer that the issue can occur when the vehicle speed drops below 20mph. Add the customer’s information into the Pending Service Solution (PSS) system (AccessAudi.com >> App Links >> Service >> Pending Service Solution (PSS) or http://www.accessaudi.com/pssjct). Additionally, inform the customer about the following temporary workaround. 1. Have the customer bring the car to a full stop in a safe manner and location. 2. Ask the customer to press the Park Aid button twice (Figure 2), once to trigger the parking sensors, and once to turn off the parking sensors. The vehicle must be stationary in order to complete this step. Figure 2. Park Aid button. 3. Then from that point on in the drive the issue should be resolved until the car is allowed to go to sleep again. 4. Repeat this procedure, whenever it is safe to do so, anytime the ASI screen goes blank during a drive. Warranty Page 2 of 3 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. This TSB is informational only and not applicable to any Audi Warranty. Additional Information All part and service references provided in this TSB (2056232) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 3 of 3 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.