T-SB-0095-19_Rev

T-SB-0095-19
Rev1
August 2, 2019
2020 Tundra Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2020
Tundra
ADDITIONAL INFORMATION
REVISION NOTICE
September 03, 2019 Rev1:
 The Under Vehicle (On Hoist) and Final Inspection and Cleaning sections have been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:

Careful inspection for paint chips/scratches and body dents/dings.

Proper operation of electrical accessories.

Interior cleanliness.

Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 9 of “Final Inspection and Cleaning.”)
A new PDS Check Sheet has been developed for the 2020 model year Tundra. Some check
points have been added, expanded, or clarified. Bulletins are available for items in bold type.
© 2019 Toyota Motor Sales, USA
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2020 Tundra Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during the PDS, the required service
should be performed under warranty. Reimbursement will be managed under the warranty
policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS Check Sheet in the customer’s file. If you cannot produce a completed form for each
retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be
subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time
punch/flags for service. If multiple repairs are performed, separate time flags must be punched
for each repair.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.1
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
PART NUMBER
QTY
TSADVUNIT
Techstream 2.0
TS2UNIT
ADE
1
Techstream Lite
TSLITEPDLR01
Techstream Lite (Green Cable)
TSLP2DLR01
*Essential SST.
NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 14.20.019 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
© 2019 Toyota Motor Sales, USA
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2020 Tundra Pre-Delivery Service (PDS)
Before Inspection
While performing new car PDS, install the short pin before moving the vehicle from the storage lot
so that Functional Operation checks can begin as soon as the vehicle is moved into the
service stall.
1. Install short pin – see Check Sheet
Functional Operation
Apply parking brake, turn vehicle on (engine off), place gear selector in “R,” turn on lights and
rear defogger, unlock all doors, and release fuel door.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, dimmer switch, emergency flashers, and
brake lights
5. Check inside/outside rear view mirror operation/adjustment*
6. Check USB* and 12V power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera systems and set clock
For navigation, set the destination search area to local position.
8. Check sliding roof*
9. Check rear seat entertainment system operation*
10. Check passenger airbag system cutoff switch and light*
NOTE
Make sure the passenger airbag ON-OFF switch is ON when finished with PDS. The indicator light
should be OFF.
Check the system for proper operation by cycling from the ON to the OFF position.
Check that the indicator light comes ON when the system is OFF.
© 2019 Toyota Motor Sales, USA
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2020 Tundra Pre-Delivery Service (PDS)
Walkaround Inspection
Starting at the left front door, check window and door lock operation from master power switch,
if equipped. Continue around vehicle in a counterclockwise direction checking each door and
window operation, child door locks, seat belts, interior condition, all lights, and luggage
compartment contents. Finish by checking headlight aim.
1. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
2. Check window operation
3. Check that engine starts with all keys
4. Check that child safety door locks are in normal (unlocked) position*
5. Check seats and seat belt operation
6. Check rear defogger/rear view mirror defogger*
7. Check side marker, tail, backup, cargo*, and license plate lights
8. Check jack and tool installation
9. Check headlight aim
Refer to the Repair Manual for procedures.
© 2019 Toyota Motor Sales, USA
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2020 Tundra Pre-Delivery Service (PDS)
Under Hood
1. Check engine oil level
2. Check brake and power steering* fluid levels
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery State-Of-Charge (SOC) using digital battery system analyzer
Refer to Service Bulletin No. T-SB-0007-19, Battery Maintenance During PDS.
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC reading on the space provided on
the Check Sheet and attach the printout to the Check Sheet.
6. Inspect for fuel, oil, coolant, and other fluid leaks
Under Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just before delivery to the customer.
2. Inspect tires for defects/damage
3. Initialize Tire Pressure Warning System (TPWS) – see Check Sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Inspect for fuel, oil, coolant, and other fluid leaks
6. Inspect under the vehicle for damage, rust, etc.
7. Visually check bolts and nuts on chassis and powertrain for looseness
© 2019 Toyota Motor Sales, USA
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2020 Tundra Pre-Delivery Service (PDS)
Road Test
A complete road test helps promote customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
Check for unusual noise, engine vibration, rough idle, etc.
4. Check transmission operation
Check automatic transmission operation, if equipped, including operation in each range,
neutral start switch, and shift-lock system.
Check manual transmission operation, if equipped, including shift lever/linkage, operation in
each gear, and clutch engagement, disengagement, chattering, and unusual noise.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
Inspect for abnormal noise and vibration
Inspect for squeaks and rattles
Check front and rear* heater and A/C operation
Check cruise control operation*
Check cruise control, including ON-OFF switch, Set/Coast, Resume/Accel, and
Cancel functions.
Check front seat heater/ventilation operation*
Set/calibrate compass* – see Check Sheet
© 2019 Toyota Motor Sales, USA
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2020 Tundra Pre-Delivery Service (PDS)
Final Inspection and Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information labels,
must be left on the vehicle until delivery to a retail customer.
2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0158-18
4. Verify green light is illuminated on SOS (Safety Connect) button
5. Remove Rapgard™ and clear protective bumper film*
Ensure all glue residue is removed.
6. Wash and clean vehicle
7. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
8. Inspect exterior body parts for proper installation, damage, rust, etc.
9. Place service reminder sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the service reminder sticker to the
inside of the windshield, top left corner. You may use your current service reminder sticker.
10. Place Owner’s Manual portfolio* in glove box
11. Perform Techstream Health Check
Perform Health Check to ensure that Diagnostic Trouble Codes (DTCs) are not present.
Health Check results can be printed for the customer at delivery, or for the dealer file, using
the Diagnostic Report function.
12. Install front license plate and mounting bracket* – see Check Sheet
13. Install receiver towing hitch cap*
*Inspect or install when equipped or required.
© 2019 Toyota Motor Sales, USA