B012618

10/1/2019
01 26 18_EPS STEERING GEAR FOR CERTAIN VEHICLES: ELECTRIC MOTOR MOUNTING BOLTS - LIMITED WARRANTY EXTEN…
SIB 01 26 18
EPS STEERING GEAR FOR CERTAIN VEHICLES: ELECTRIC MOTOR
MOUNTING BOLTS - LIMITED WARRANTY EXTENSION TO 10
YEARS/120,000 MILEAGE
2019-09-27
This Service Information Bulletin (Revision 1) replaces SI B01 26 18 dated January 2019.
What’s New:
• Steering gear replacement part number updated
• Separate claiming procedure added for loose bolts, not broken and loose bolts that are broken
MODEL
F22 (228i Coupe) (N20)
Model Years 2014 and
2015 from produced
2/25/2014 to 5/12/2015
F22 (228i Coupe A)
(N20) Model Years 2014
and 2015 produced from
9/10/2013 to 5/13/2015
F30 (320i Sedan) (N20)
Model Years 2012, 2013,
2014 and 2015 produced
6/1/2012 to 5/12/2015
F30 (320i Sedan A) (N20)
Model Years 2012, 2013,
2014 and 2015 produced
from 3/30/2012 to
5/1/32015
F30 (328i Sedan A) (N20)
Model Years 2012, 2013,
2014 and 2015 produced
from 10/19/2011 to
5/18/2015
F30 (328i Sedan A SA
PZEV/SULEV) (N26)
Model Years 2014 and
2015 produced from
1/25/2014 to 1/30/2015
F30 (335i Sedan A SA)
(N55) Model Years 2014
and 2015 produced from
7/10/2013 to 5/19/2015
F30 (328i Sedan) (N20)
Model Years 2012, 2013,
2014 and 2015 produced
from 12/15/2011 to
5/12/2015
F30 (328i Sedan A
PZEV/SULEV) (N26)
Model Years 2014 and
2015 produced from
6/28/2013 to 5/18/2015
F30 (335i Sedan SA)
(N55) Model Years 2014
and 2015 produced from
8/2/2013 to 5/13/2015
produced 7/22/2013 to
5/18/2015
F22 (228i Coupe A
PZEV/SULEV) (N26)
Model Year 2015
produced from 8/21/2014
to 5/13/2015
F30 (320i Sedan SA)
(N20) Model Years 2014
and 2015 produced from
8/2/2013 and 5/13/2015
F23 (228i Convertible A)
(N20) Model Years 2015
and 2016 produced from
12/4/2014 to 5/13/2015
F30 (328i Sedan SA)
(N20) Model Years 2012,
2013, 2014 and 2015
produced from 3/28/2012
to 5/14/2015
F30 (335i Sedan) (N55)
Model Years 2014 and
2015 produced from
6/28/2013 to 5/11/2015
F30 (328i Sedan A SA)
(N20) Model Year 2012,
2013, 2014 and 2015
produced from 2/20/2012
to 5/19/2015
F30 (335i Sedan A) (N55)
Model Years 2014 and
2015 produced from
6/21/2013 to 5/18/2015
F30 (328d Sedan A)
(N47T) Model Years
2014 and 2015 produced
from 6/24/2013 to
5/18/2015
F36 (428i Gran Coupe
A) (N20) Model Year
2015 produced
3/19/2014 to 5/11/2015
F32 (428i Coupe) (N20)
Model Years 2014 and
2015 produced B 01 26 18
F30 (320i Sedan A SA)
(N20) Model Years 2014
and 2015 produced from
7/31/2013 to 5/19/2015)
F36 (428i Gran Coupe A
PZEV/SULEV) N26 Model
Year 2015 produced
3/6/2014 to 5/11/2015
Note: Excluding vehicles with option code with 02VL
Also, within the Model ranges listed above, there are affected vehicles (flagged as noted
below) and other vehicles which will have this issue addressed by SI B32 08 18.
The Model information above is for informational purposes only, it is not the only deciding factor.
ELIGIBLE VEHICLES
To determination a vehicle’s eligibility and to confirm this coverage applies, always perform a VIN-specific DCSnet
Warranty Inquiry first.
To assist you in identifying those vehicles that have this assembly component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific Vehicle
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01 26 18_EPS STEERING GEAR FOR CERTAIN VEHICLES: ELECTRIC MOTOR MOUNTING BOLTS - LIMITED WARRANTY EXTEN…
Comment shown below:
SI B 01 26 18 (DC 32 10 90 39 00): For this vehicle, the EPS steering gear electric motor mounting bolts
limited warranty for defects in materials or workmanship has been extended to 10 years or 120,000 miles
as determined from the original in-service date. This coverage is subject to the same vehicle eligibility
requirements, limitations, and exclusions that apply to the BMW New Vehicle Limited Warranty for
Passenger Cars and Light Trucks
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing any repair.
INFORMATION
For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the bolts for
the electric motor of the power steering gear to:
10 Years/120,000 Miles
This EPS electric motor mounting bolt-specific limited warranty extension applies to defects in materials or
workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Important Note: Beyond 4/50, any other EPS steering gear failures that also require the assembly to be
replaced are NOT covered under the terms of this assembly component-specific no time (age) or
mileage coverage.
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or Service
Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA will be sending VIN-specific customer notification letters in a phased
release.
SITUATION
There are front end noises when turning the steering wheel and/or there is limited power steering assist when
maneuvering or parking the vehicle.
CAUSE
For the basic steering gears, one possible cause is that the mounting bolts for the electric motor may
become loose, missing and/or broken due to corrosion.
CORRECTION
The steering gear is to be replaced if one or more of the five (5) screws/bolts are either loose, missing, and the:
Bolts are not broken (DC 32 10 90 02 00); or the
Bolts are broken (DC 32 10 90 39 00).
Document the status of bolts on the repair and in the claim comments.
PROCEDURE
When a vehicle arrives at your center experiencing the symptoms described in the situation above:
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01 26 18_EPS STEERING GEAR FOR CERTAIN VEHICLES: ELECTRIC MOTOR MOUNTING BOLTS - LIMITED WARRANTY EXTEN…
1. Disconnect the battery according the REP 61 20 900.
2. Remove the front underbody protection according to REP 51 47 490.
3. Visually inspect the (5) screws securing the
power pack to the steering gear.
4. If any of the screws in the five (5) indicated
locations are found loose, missing or sheared
off, replace the steering gear.
5. Following repair instructions REP 32 13 572, replace the steering gear.
6. Following repair instructions REP 32 00 155, perform a wheel alignment.
7. Reconnect the battery.
8. Connect the vehicle to ISTA/D and perform a vehicle test.
9. Work through the measures plan and program the vehicle using ISTA 4.12.30 or higher.
Target integration level
F020-18-07-531 or higher
Note that ISTA will automatically reprogram and code all programmable control modules that do not have the latest
software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
10. Delete the fault memory.
11. For vehicles with sports suspension settings, install the underride protection.
12. Install the front underbody protection according to REP 51 47 490.
PARTS INFORMATION
Part Number
32 10 6 892 977
33 30 6 787 062
32 30 6 778 609
32 10 6 797 242
33 32 6 768 884
Description
Steering gear, electrical, LHD
Combination nut
Torx bolt
ASA bolt
Hexagon collar nut
Quantity
1
2
1
2
2
Also refer to ETK/EPC and the ITSA repair instructions for onetime-use fasteners/screws and other information
regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be replaced/used and claimed.
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01 26 18_EPS STEERING GEAR FOR CERTAIN VEHICLES: ELECTRIC MOTOR MOUNTING BOLTS - LIMITED WARRANTY EXTEN…
WARRANTY INFORMATION
Applicable Models vehicles that are still within the 4 year/50,000 Mile New Vehicle Limited Warranty
For all covered EPS steering gear replacements, please submit your claim using the standard AIR Defect Codes
and labor operations (including diagnosis).
Applicable Models vehicles that are beyond the 4 year/50,000 Mile New Vehicle Limited Warranty but still
within 10 year/120,000 mile Extended Limited Warranty
The EPS electric motor mounting bolt-specific limited warranty extension to the 10 years/120,000 miles limit
applies to eligible US-specification BMW vehicles registered, operated and have their covered repair performed by
an authorized BMW center in the United States (including Puerto Rico).
The existing limited warranty coverage for the whole vehicle, other components or the EPS steering
gear (for non-mounting bolt-related issues) have not changed.
Only for EPS electric motor mounting bolt-related failures, this coverage supersedes the coverage that is provided
under the BMW Certified Pre-Owned Program or any BMW Group Vehicle Service Contract that applies to the
vehicle.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the terms of this
limited warranty extension.
Qualifying Repairs - Claim Submission
Claim this work with the defect code and labor operations provided below.
Bolt(s) fully unscrewed (Bolts WERE NOT broken)
Defect Code:
3210900200
F2x F3x steering gear noise/steering assistance
The vehicle is already in the workshop for another repair that includes Main work
Work Pkg
Labor Operation
#1
00 68 562
Description
Check and replace steering gear
with programming and coding vehicle (includes
connecting an approved battery charger/power
supply, performing a vehicle test, checking wheel
alignment with KDS without load and adjusting)
(Plus work)
Labor Allowance
Refer to AIR
Or:
The vehicle is already in the workshop for another repair that already includes programming and
encoding
Work Pkg
Labor Operation
#2
00 67 506
Description
Check and replace steering gear (programming
and encoding vehicle done in conjunction with
another repair during the same
workshop visit) checking wheel alignment with
KDS without load and
adjusting (Associated work)
Labor Allowance
Refer to AIR
Or:
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01 26 18_EPS STEERING GEAR FOR CERTAIN VEHICLES: ELECTRIC MOTOR MOUNTING BOLTS - LIMITED WARRANTY EXTEN…
The vehicle arrives at your center and needs this repair performed (No other Main work will be
performed/claimed during this workshop visit)
Work Pkg
Labor Operation
#3
00 68 047
Description
Check and replace steering gear
with programming and coding vehicle (includes
connecting an approved battery charger/power
supply, performing a vehicle test, checking wheel
alignment with KDS without load and adjusting)
(Main work)
Labor Allowance
Refer to AIR
Or:
Bolt(s) unscrewed (Bolts WERE broken)
Defect Code:
3210903900
F2x F3x steering gear noise/steering assistance
The vehicle is already in the workshop for another repair that includes Main work
Work Pkg
Labor Operation
#4
00 64 827
Description
Check and replace steering gear
with programming and coding vehicle (includes
connecting an approved battery charger/power
supply, performing a vehicle test, checking wheel
alignment with KDS without load and adjusting)
(Plus work)
Labor Allowance
Refer to AIR
Or:
The vehicle is already in the workshop for another repair that already includes programming and
encoding
Work Pkg
Labor Operation
#5
00 67 506
Description
Check and replace steering gear (programming
and encoding vehicle done in conjunction with
another repair during the same
workshop visit) checking wheel alignment with
KDS without load and
adjusting (Associated work)
Labor Allowance
Refer to AIR
Or:
The vehicle arrives at your center and needs this repair performed (No other Main work will be
performed/claimed during this workshop visit)
Work Pkg
Labor Operation
#6
00 64 243
Description
Check and replace steering gear
with programming and coding vehicle (includes
connecting an approved battery charger/power
supply, performing a vehicle test, checking wheel
alignment with KDS without load and adjusting)
(Main work)
Labor Allowance
Refer to AIR
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced
one time.
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01 26 18_EPS STEERING GEAR FOR CERTAIN VEHICLES: ELECTRIC MOTOR MOUNTING BOLTS - LIMITED WARRANTY EXTEN…
Claim Repair Comments
Always supply the documented status of bolts from the RO technician notes in the claim comments.
For the remainder, unless additional related/in conjunction work was required (not addressed and/or included in
one of the options provided above), then only reference the SIB number and the work package (Pkg) number
performed in the RO technician notes and in the claim comments (For example: B01 26 19 WP 1), unless
otherwise required by State law.
Programming and Encoding - Vehicle Control Units
A. The programming procedure automatically reprograms and encodes all vehicle control modules which
do not have the latest software i-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module-related repair work under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
B. For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim this control module-related repair work using the
applicable defect code and labor operations (including diagnosis) in AIR.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement for
qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this componentspecific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that apply
to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs that do not qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used BMW
passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an authorized
BMW center or independent repair shop located in the United States (including Puerto Rico), please have him/her
submit his/her reimbursement request online at www.BMW-RP.com under the following reference:
B-ELWR 2018 Bolts for EPS Steering Motor 10Y/120M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
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01 26 18_EPS STEERING GEAR FOR CERTAIN VEHICLES: ELECTRIC MOTOR MOUNTING BOLTS - LIMITED WARRANTY EXTEN…
BMW Customer Reimbursement Center
Attention: B-ELWR 2018 Bolts for EPS Steering Motor 10Y/120M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Supporting Materials
picture_as_pdf B012618 EPS Sample Cust Letter.pdf
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REPRESENTATION OF PRINTED DOCUMENT
BMW
P.O. Box 619063
Dallas, TX 75261-9063
DO NOT MAIL REPAIR ORDER TO THIS ADDRESS
6-777-01228-0150258-031-000-000-000-000
JANE SMITH
123 MAIN STREET
ANYTOWN, NJ 00000
December 2018
This “Important Limited Warranty Information” applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of AAAAAAA1234567890.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
777-3000-0714
Towards that end, BMW is extending the limited warranty for the:
•
"Bolts for the electric motor of the power steering gear"
On the above-referenced vehicle to:
•
10 years/120,000 miles as determined by your vehicle’s original in-service date.
This “component-specific” limited warranty extension to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions
that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or
Service Action.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com
If a repair to this component is required, please contact your nearest authorized BMW center in
the United States or Puerto Rico to schedule an appointment. Your authorized BMW center will
determine the vehicle’s eligibility and review the scope of repairs that are covered by this
component-specific limited warranty extension(s).
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized
BMW center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the
United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not
covered by this limited warranty extension. This exclusion applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC
B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M
REPRESENTATION OF PRINTED DOCUMENT
6-777-01228-0150258-031-000-000-000-000
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC
December 2018
VIN AAAAAAA1234567890
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of this component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair that Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.
B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M
REPRESENTATION OF PRINTED DOCUMENT
6-777-01228-0150258-031-000-000-000-000
B-ELWR 2018 Bolts for the EPS Steering Motor: Limited Warranty Extension to 10 Years/120,000
Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate
to the components that are covered by this extended limited warranty will be considered for
reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1.
Why was the vehicle brought into the repair facility?
2.
What was the repair facility's diagnosis?
3.
What did the repair facility do to correct the concern and does it qualify?
B-ELWR 2018 Bolts for EPS Steering Motor 10Y120M