TSB-19-42A-008

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SUBJECT:
POPPING NOISE WHEN OPENING OR CLOSING
TAILGATE
No:
TSB-19-42A-008
DATE:
September 2019
MODEL:
2020 Outlander Sport
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
A metal popping noise may be heard when opening or closing the tailgate on certain 2020 Outlander
Sport vehicles. The noise is produced when the eye of the strut body pivots on the mounting bracket
that is attached to the vehicle and hits the end cap of the bracket.
This TSB instructs dealers how to adjust the position of the brackets to reduce the popping noise.
NOTE: This is an urgent field fix that will reduce or eliminate the noise. An additional procedure is under
development to further reduce the noise if necessary. Dealers will be informed as soon as it is ready.
AFFECTED VEHICLES
2020 Outlander Sport/RVR (Early production)
REPAIR PROCEDURE
! CAUTION
Use all tools with care to prevent scratches.
!! IMPORTANT !!
This work procedure must be performed by two technicians for the following reasons:
D
D
D
One technician must hold the tailgate the entire time to keep the weight of the tailgate
off the bracket, allowing it to move as freely as possible.
A bracket may not turn sufficiently if the weight of the tailgate is being applied to the
bracket.
Having a second technician holding the tailgate will help prevent dropping the tailgate,
which could result in injury.
1.
BEFORE performing this procedure, verify that the
adjustment has not already been done at the port.
D Look for the white round grease pencil mark on
both tailgate brackets, as shown.
D
Copyright 2019, Mitsubishi Motors North America, Inc.
If no mark is seen, proceed with the procedure
below.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4881)
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TSB-19-42A-008
2.
Confirm that there is a metal popping noise when opening or closing the tailgate.
3.
With another technician holding the tailgate open,
loosen the 2 bolts of the bracket of the LH tailgate
gas spring.
4.
Hold the bracket of the LH tailgate gas spring and
turn it counterclockwise (in the direction of the red
arrows shown in photo).
TIP: Lifting the tailgate up a bit makes it easier to turn
the bracket.
5.
Tighten the 2 bolts (8 - 12 N*m) as follows while
applying force on the bracket in the direction of the
arrows in step 4 above.
(1) Upper bolt - Temporary tightening
(2) Lower bolt - Final tightening
(3) Upper bolt - Final tightening
NOTE: Check the bracket`s movement while tightening
the bolts and make sure it doesn't move or return to
the original position.
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TSB-19-42A-008
6.
With the other technician holding the tailgate
open, loosen 2 bolts of the bracket of the RH
tailgate gas spring.
7.
Hold the bracket of the RH tailgate gas spring and
turn it clockwise (in the direction of the red arrows
shown in photo).
TIP: Lifting the tailgate up a bit makes it easier to turn
the bracket.
8.
Tighten the 2 bolts (8 - 12 N*m) as follows while
applying force on the bracket in the direction of the
arrows in step 7 above.
(1) Upper bolt - Temporary tightening
(2) Lower bolt - Final tightening
(3) Upper bolt - Final tightening
NOTE: Check the bracket`s movement while tightening
the bolts and make sure it doesn't move or return to
the original position.
9.
Confirm that the popping noise condition is improved when opening and closing the tailgate.
If the noise has NOT improved, repeat steps 3 - 8 again.
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TSB-19-42A-008
PARTS INFORMATION
No parts are necessary for this repair.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Labor Operation
Code
Operation
Nature Code
Cause Code
Time
Allowance
42435390
Adjust Position of RH & LH
Tailgate Brackets
80E
450
0.3 hrs
Warranty Coverage: 5/60 Basic Coverage (Canada: 5/100)