SSM74554

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Jaguar and carries the
same importance of a Technical Service Bulletin. An SSM is a quick method of communicating
"Need To Know" information to the technical service community. SSM's may be issued in
advance of a technical bulletin or may be the only communication on a given topic. All
information contained in Jaguar technical communications are intended for use by trained,
professional technicians with the knowledge, tools, and equipment required to complete the
procedure correctly and safely. It informs the Technicians of conditions that may occur on
some vehicles, or provides information that could assist in correct vehicle and diagnostic
service.
SSM 74554 - Electric vehicle will not charge at a public charge station
Models : I-Pace / X590
Engineer Moore Gerry
Name :
Last 23 SEP 2019 13:53:32
Modified :
Category : Electrical
Symptom : 203000 Basic Electrical
Content : Issue:
An I-Pace customer has reported an inability to charge
at a public charge station
Cause:
Potential concern with the public charge station.
Action:
1. If a customer reports the above concern, use the list
below to acquire information about the concern and
add this information to a Technical Assist (TA).
2. If the charge station is in close proximity, a visit by
the retailer may be preferable to gather further
information.
Charge Station Information
Location of charge station (possible google maps
screen capture or similar)
Charge station brand and model (photo if possible)
Date and time of the reported error
Method of charging used - AC or DC
Which charging cable was used? (Customer or
charge station)
Record any visible damage to Cable/Charging
Station (Socket/Plug/Feeder Cable etc.)
If charging started and then stopped, what charge
rate was being achieved prior to concern, or what
range increase was seen in the vehicle.
Describe any error codes/messages on the charge
station (photo if available)
Firmware shown on the screen of the charge
station (photo if available)
Vehicle Information
Was the error noticed before or after work
completed on the vehicle or a specific vehicle
update (H228 for example)
Has the vehicle charged successfully at another
charge station since the reported error?
Does the vehicle charge using the Retailer's charge
station?
Does the vehicle charge using the customer's
charge station?
From the Pathfinder Home screen, select ECU
Diagnostics and select 'Export PDF'
Attach the session file
Jaguar Land Rover Limited 2000 - 2019 (Rel. 2673)