08-084-19

NUMBER:
GROUP:
DATE:
08-084-19
08 - Electrical
August 21, 2019
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
This bulletin supersedes Service Bulletin 08-012-18 REV. D, dated November 01, 2018, which
should be removed from your files. All revisions are highlighted with **asterisks** and
includes updated software level, symptom/conditions, note and LOPs.
This Service Bulletin is also being released as Rapid Response Transmittal (RRT) 18-030. All
applicable Sold and Un-Sold RRT VINs have been loaded. To verify this RRT service action
is applicable to the vehicle, use VIP or perform a VIN search in DealerCONNECT/Service
Library. All repairs are reimbursable within the provisions of warranty.
SUBJECT:
Radio and Back-up Camera Enhancements
OVERVIEW:
This bulletin involves updating the radio software level to **1848.24**.
MODELS:
2018
2018
2018
2018
2018
2018
(JL)
(RU)
(LA)
(LD)
(WD)
(WK)
Jeep Wrangler
Chrysler Pacifica
Dodge Challenger
Dodge Charger
Dodge Durango
Jeep Grand Cherokee
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America, APAC, EMEA and LATAM.
NOTE: This bulletin applies to vehicles equipped with one of the following radios:
• Uconnect 3 with 5” Display (Sales Codes UAA, UCA, UDA, UGA or UJA).
• Uconnect 4 with 7” Display (Sales Codes UAG, UGG, UJG, ULG, UMG, UDG or UCG).
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SYMPTOM/CONDITION:
Customers may experience one or more of the following:
• **Green horizontal lines on back up display, in reverse (If this is the customer concern use
camera LOP 18-60-02-Y7, on JL vehicles only).
• Ghost Touch, features, modes and App’s changing, without drivers input.
• Speaker pop noise when using Bluetooth device.
• When vehicle is first started the radio will reset and the time display shows 12:00.
• Audio distortion and volume fluctuation.**
• Blank rear camera image in reverse (If this is the customer concern use camera LOP **18-6002-Y7**) JL only.
• Audio cutting in and out during memory recall.
• Ring tone too loud.
• AM/FM volume fluctuates.
• While in CarPlayT or AndroidAutoT GoogleT maps showing wrong location.
• Phone disconnected after first call.
• Black screen or White screen with vertical lines.
• PIN clear and volume locked while KeySense is used.
• Audio static while in SXM/SAT modes.
• Echo heard during Bluetooth phone calls.
• The radio is locked up.
• The radio remains on after ignition has been turned off.
• The radio resets.
• The radio screen turns black.
• The radio screen shows messages “Software Update” or “Reinsert USB Device” and displays
that screen in a continuous loop.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
DealerCONNECT/Service Library, verify all related systems are functioning as designed. If
Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are
present, record the issues on the repair order and repair as necessary before proceeding further
with this bulletin.
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. If any vehicle not on the
VIN list exhibits the symptom/condition, perform the repair.
REPAIR PROCEDURE:
NOTE: An 8 GB USB flash drive is required for this update. It is also recommended to use a
quality, name brand (Kingston) flash drive over a generic USB flash drive.
1. Has a 8 GB USB flash drive been created?
• YES >>> Proceed to Step 11.
• NO >>> Proceed to Step 2.
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2. Perform the following steps to format the USB flash drive (Fig. 1) .
a. Select “FAT32” format.
b. Select “Default allocation size” under Allocation Unit Size.
c. Select “Quick Format” under Format Options.
d. Click “Start”.
Fig. 1
Formatting The USB Flash Drive
3. Go to DealerCONNECT>Service>Uconnect Command Center>Uconnect>More Information
>Dealer software downloads to download the files.
4. If a security message appears “Do you want to view only the web page content that was
delivered securely?” (Fig. 2) . Press “No” to continue.
Fig. 2
Pop-Up Security Message
NOTE: If the software cannot be downloaded, make sure you have proper security access. If
not, have the Service Manager or Shop Foreman download the software update.
5. Use a blank USB flash drive with at least 8 GB of space. Follow the on-screen instructions to
download the software files.
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6. Download the software update file to your local PC’s desktop. Make sure to select the “MAC”
radial button for all downloads (Fig. 3) .
Fig. 3
MAC Download Steps
7. Be sure to download the file to your PC’s desktop and open it (Fig. 4) .
Fig. 4
Extracted File
NOTE: The USB should only contain a folder labeled “18000000” on it after files are
extracted to it.
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8. Extract the downloaded file to the USB flash drive (Fig. 5) .
NOTE: It may take a few minutes for an accurate extract time to be displayed.
Fig. 5
Extract File To USB
9. Once the file is extracted to the USB flash drive flash drive, it is recommended to label the USB
flash drive with the bulletin number and proper radio Sales Code.
CAUTION! Eject the USB flash drive properly from your PC. Failure to eject the USB flash
drive properly may result in an improper file byte size and cause the update to
not fully download.
10. Perform the following steps to properly eject the USB flash drive (Fig. 6) :
a. Right click on the location of the USB flash drive.
b. Click “Eject” to avoid data corruption.
c. Remove the USB flash drive from the PC.
Fig. 6
Ejecting The USB Flash Drive
NOTE: **Verify the vehicle fuel level is at least 1/8 of a tank. If not, add fuel as required. If
necessary, take vehicle out of ship mode and enter customer mode.**
11. Shut off all remaining accessories for the duration of the update (flashers, climate controls,
etc.).
12. Wait for the radio to fully power on and initialize. Ensure all splash, partner logo, animation,
disclaimer and main screens have loaded, before starting the software update.
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CAUTION! Ensure no other device is plugged into any of the USB ports while performing
this update. If other devices are connected to the USB ports during the update, it
may cause failure of files to be loaded. Failure to do so may cause the radio to
need replacement.
NOTE: The engine must be running and radio powered on during the update. Failure to do
so may result in the radio not being updated and create connectivity issues. DO NOT
remove the USB flash drive during the update.
13. Start the vehicle and insert the USB flash drive into the USB port.
14. Wait for the software update pop-up window to appear on the screen.
NOTE: There can be more than one older current software level depending on vehicle
displayed before this update.
15. Verify the screen states the following: 9Current: XXXX.XX Update to: **1848.24** Approx. time:
30 minutes9. Is the radio current software level at or higher than **1848.24**?
• YES >>> The radio software is already up to date. Press “OK” to exit. Normal diagnostics
should be performed, use LOP (18-60-02-PX) to close the active RRT.
• NO >>> The radio software needs to be updated. Proceed to Step 16.
NOTE: During the first 30 seconds of the software update, the current software is erased.
The radio will then re-boot and re-start to begin the update of the software. Many
software partitions are displayed on the screen during the update process.
16. Press “Yes” to start the update. The software update takes approximately 30 minutes to
complete (Fig. 7) .
Fig. 7
Update Ready to Install
17. Did the update fail after insertion of the USB flash drive into the USB port?
• YES >>> For LD and LA vehicles proceed to Step 18.
For all other vehicles, proceed to Step 19.
• NO >>> Proceed to Step 20.
NOTE: Perform the following Step for vehicles only if the update attempt failed.
18. Leave the USB flash drive inserted in the USB port and perform the following:
a. Shut the vehicle off.
b. Remove fuse F37 from the Power Distribution Center (PDC). The PDC is located in the
trunk on the right-hand side of the vehicle.
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c. Wait five minutes. Re-insert fuse, start the vehicle and re-start update procedure at Step 12.
NOTE:
• Perform the following Step for WD, WK, JL and RU vehicles only if the update attempt
failed.
• If the vehicle is equipped with Engine Stop/Start (ESS), make sure to disconnect the
main 12V battery and the auxiliary 12V battery.
19. Shut the vehicle off and perform the following:
a. Disconnect the battery(ies).
b. Wait two minutes to ensure a full power down sequence.
c. Connect the battery(ies) and re-start the update procedure at Step 12.
NOTE: Do not remove the USB flash drive before you are instructed to (Fig. 8) .
Fig. 8
Do Not Remove USB Flash Drive
20. Wait for the 9Radio was successfully updated9 screen (Fig. 9) .
Fig. 9
Update Successful Screen
21. Wait until radio resets and audio is heard before removing the USB flash drive!
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22. Verify the software version is **1848.24** by re-inserting the USB flash drive into the USB port.
Did the Software Update pop-up again, displaying the following: 9Current: **1848.24 Update to:
1848.24** Update not available to same software version9?
• YES>>> The software update is complete, press “OK” then remove the USB flash drive from
the USB port.
• NO>>> Verify the file sizes on the USB flash drive to ensure they are correct and then
attempt the update again. Re-start at Step 12.
23. If required, take the vehicle out of customer mode and return to ship mode if applicable.
POLICY:
Reimbursable within the provisions of the warranty.
NOTE: If the customer concern was “Blank rear camera image in reverse” and the vehicle is
a 2018 JL, use LOP **18-60-02-Y7**. For all other symptom and vehicles the radio
LOP must be used. The dealer can not use both LOPs.
TIME ALLOWANCE:
Labor Operation No: Description
Skill Category
Amount
18-60-02-PX
Radio, Check Software Level
for RRT
(0 - Introduction)
Radio, Software - Create USB
Jump Drive From Uconnect
Website (One Time Only)
(0 - Introduction)
6 - Electrical and Body Systems
0.2 Hrs.
6 - Electrical and Body Systems
0.5 Hrs.
Radio, Check Software Level
and Perform Software Update
Backup Camera LOP
(0 - Introduction)
Radio, Check Software Level
and Perform Software Update
Radio LOP
(0 - Introduction)
6 - Electrical and Body Systems
0.4 Hrs.
6 - Electrical and Body Systems
0.4 Hrs.**
**18-60-02-Y6
18-60-02-Y7
Backup Camera LOP
(JL Only)
18-60-02-Y8
NOTE: The “One Time Only” LOP is used one time per dealer when downloading the
software onto a USB flash drive. The dealer can only use the download LOP, one
time for each of the radios listed.
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FAILURE CODE:
The dealer must choose which failure code to use depending on if this is a Rapid Response
Transmittal (RRT) or Service Bulletin.
• The “RF” failure code is required for essential module flash/reprogramming and can only be
used after confirmation that the VIN is included on the RRT.
• The failure code “RF” (Required Flash) can no longer be used on Service Bulletin flashes. The
“RF” failure code must be used on an RRT.
• If the customer’s concern matches the SYMPTOM/CONDITION identified in the Service
Bulletin, failure code CC is to be used. When utilizing this failure code, the 3C’s must be
supplied.
RF
Required Flash - RRT
CC
Customer Concern