VWP1802 20191025

Warranty Information
Policies and Procedures Bulletin
Number: VWP-18-02
Subject:
Date: Oct. 25, 2019
Steering Column Lock Housing Limited Warranty Extension
Questions? For any questions regarding this warranty extension, please contact the
Warranty Helpline at 1-866-306-8447 or [email protected].
This document modifies the
Volkswagen Warranty Policies and
Procedures Manual.
Steering Column Lock Housing Limited Warranty Extension
Volkswagen has extended the warranty for the steering column lock housing under specific conditions to 10 years or 100,000
miles, whichever occurs first, from the vehicle’s original in-service date, for certain 2012-2015 Model Year Volkswagen Jetta,
Beetle, and Beetle Convertible vehicles and 2014 Jetta Hybrid vehicles.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original purchaser or the
original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car, on the date such vehicle was
first placed in service.
This warranty extension is fully transferable to subsequent owners.
What is the Problem
Volkswagen has determined that certain vehicles may, over time, develop an issue that causes the key to become either
difficult to remove or stuck in the steering column lock housing when the vehicle is parked.
Warranty Extension Coverage/Limitations
As long as the vehicle is within the time and mileage limits of this warranty extension, an authorized Volkswagen dealer will
diagnose the following at no cost to the customer:
A vehicle key that becomes difficult to remove or that gets stuck and cannot be removed from the steering column lock
housing while the vehicle is parked.
 If diagnosis confirms that the issue is caused by a faulty steering column lock housing, the repair will be covered at
no cost to the customer.
 If diagnosis reveals that the vehicle has an unrelated issue(s), any necessary repairs will not be covered under this
warranty extension.
Customers should be made aware that other conditions (unrelated to the issue described in this bulletin) may be present in
the vehicle. Customers should be prepared to cover diagnosis and repair costs associated with these other, unrelated
conditions.
A vehicle is not eligible for the extended warranty coverage described in this letter if it has a branded title (including, but not
limited to: "Totaled," "Assembled," "Dismantled," "Flood," "Junk," "Rebuilt," "Reconstructed," "Lemon Law Buyback," "Fleet,"
"Mileage Unknown," "Stolen," or "Salvaged," or if it was acquired by any person or entity from a junkyard, salvage facility, or
body shop).
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© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
Additional Information
Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle misuse or neglect, and
repairs that are necessary for proper diagnosis of these conditions or required to bring the vehicle up to factory specifications
are not covered by this warranty extension.
Vehicle Eligibility
To determine if a vehicle is eligible for the Steering Column Lock Housing Limited Warranty Extension, check the VIN in
ElsaPro > Vehicle Data. If the warranty extension is applicable to the vehicle, the "Enhanced Coverage" section of the "Vehicle
Data" screen in ElsaPro will be populated with the warranty extension parameters.
SAGA Warranty Claim Type and Service Number
Dealers must use the following claim type and service number when submitting warranty claims for the Steering Column Lock
Housing Limited Warranty Extension.
 Claim Type:
 Service Number:
110
2810
Document Revision Table
Publish Date
Reason for Update
4/17/18
10/25/19
Original publication
Added 2014 and 2015 Model Year and 2014 Jetta Hybrid
Page 2 of 2
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.