SC169_DP

October 1, 2019
Attention: All Dealer Principals
Kia Motors America, Inc. will be conducting a Voluntary Emissions Service Campaign to inspect and, if
necessary, replace the engine oil filler cap on certain 2018 MY Stinger, 2018 MY Cadenza, 2019 MY Sedona,
2019 MY Sorento, and 2019 MY Optima vehicles. The engine oil filler cap may contain a misprint of the SAE
Engine Oil Viscosity Number.
The Technical Service Bulletin that provides vehicle repair procedures, affected VIN production range, and
warranty claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com
on or around October 1, 2019.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for campaign questions,
both of which describe the issue. Also included are examples of the Proof of Correction Cards and under
hood campaign labels, as well as information on how to access the list of affected vehicles on WEBDCS. The
owner notification will be mailed on October 4, 2019.
What Should You Do
Please make certain the appropriate personnel in your dealership are familiar with the details of this Emissions
Service Campaign to ensure proper responses to customer inquiries and requests to have the campaign
performed on their vehicles.
For California Dealers ONLY
•
The State of California has implemented the Registration Renew Tie-In Program that requires the
completion of Emissions campaigns prior to vehicle registration renewal.
•
Be sure to provide a completely filled out Proof of Correction Card to each owner upon completion of the
campaign for owner use as proof during registration renewal.
For Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, and Washington dealers ONLY:
•
The above-named states require that a completely filled out Emissions Recall Proof of Correction Card
be provided to each owner for use, if requested, at vehicle registration renewal.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the
Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information
and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out
work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty
claim information. Kia dealers may use such owner information for the sole purpose of conducting and
performing this Emissions Service campaign, and for no other purpose.
Your prompt attention in completing this repair is appreciated. If you have any questions, please contact your
Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
SC169