TSB-19-42A-002RE

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SUBJECT:
POWER WINDOW AUTO OPEN/CLOSE
FUNCTION INOPERATIVE - REVISED
No:
TSB-19-42A-002REV
DATE:
October 2019
MODEL:
2019-2020
Eclipse Cross,
Outlander, Outlander
PHEV
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
This bulletin supersedes TSB-19-42A-002, issued April, 2019, to add 2020 model year, and more cases
where the power window switch may become inoperative. Revisions are italicized and indicated by A.
PURPOSE
"
The power window auto open/close function may become inoperative after any of the following
operations:
"
Operation
Probability of Inoperation
"
Passenger or rear window switch is operated in the opposite
direction abruptly (within 0.04 seconds) while the window is
moving up or down.
High
"
The window switch is stopped just before it reaches the fully
closed or fully open position.
Medium
"
The switch is operated to the open position when the window is
already in the fully open position.
Medium
"
The switch is repeatedly operated ON-OFF in a short time span.
Low
This TSB contains a recovery procedure to restore the auto open/close function to the window
switches. This same procedure is also mentioned in the Owner's Hand Book and Service Manual
starting with 2020 model year vehicles.
Driver's Door Power
Window Switches
(Example of 2019
Outlander GT)
BACKGROUND
"
Starting with 2019 model year in affected vehicles listed below, the power window system
calculates the window position from the current flows to the motor. This creates a gap between
actual and calculated window position when the motor moves by inertia even after the motor
current stops. This gap becomes greater after the power window switch is operated in any of the
ways described above. As a result, the auto open/close function becomes inoperative and the
normal entrapment prevention while the window is closing may not work properly.
Copyright 2019, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4853)
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TSB-19-42A-002REV
AFFECTED VEHICLES
D
2019 - 2020 Eclipse Cross equipped with 4 auto power window switches on driver's door
"
D
2019 - 2020 Outlander
"
D
2019 - 2020 Outlander PHEV
"
REPAIR PROCEDURE
If the power window auto open/close function becomes inoperative, follow the steps below.
1. Close Window Fully
1.
Close the window fully by operating the switch
manually until the window is closed completely.
2.
Once window is in closed position, pull up on the
switch again and hold for one second, then release.
3.
Confirm the the auto open/close function is
working as expected on all windows (if applicable).
2. Pull up, Hold One Second
3. Confirm Auto Open/Close
4.
If the auto open/close function does not recover, perform troubleshooting as necessary
referring to the applicable Service Manual.
5.
Explain to the customer that this is a safety function and not a failure.
PARTS INFORMATION
No parts are needed for this procedure.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin. Do not submit a warranty claim for this issue.