TJ32633.1.0-2017

VOLVO CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
In-car apps not working after app version upgrade
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 32633.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2017-04-12
2017-04-20
FUNC GROUP:
FUNC DESC:
3990
Miscellaneous
Page 1 of 2
“Right first time in Time”
Attachment
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
234
235
236
238
256
Steer
Model Year
2017-9999
2017-9999
2017-9999
2018-9999
2016-9999
Plant
Chassis range
-
Struc Week
Range
201617-999952
201620-999952
201646-999952
201646-999952
201505-999952
CSC Customer Symptom Codes
Code
ER
EK
Description
App/Does not work
Sensus Connected Touch/Does not work
VST Operation Number
DTC Diagnostic Trouble Codes
Text
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2017 VOLVO CAR USA, LLC
Technical Journal 32633.1.0
DESCRIPTION:
TuneIn and several other Sensus Connect “in car apps” may not work when updated.
When trying to use the latest version (released 2017 week 12) the customer may receive a message
saying there is an update to the app although there really is not. Meanwhile, the app cannot be used.
SERVICE:
In the Download Center, delete the application that has the message from the Installed Applications
menu. Re-installing the app from the New Apps screen will fix the issue.
NOTE: If the app does not appear in the New Apps screen after deleting it, submit a Connectivity report
according to instructions shown in the Vehicle Report section below.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Connectivity” and sub concern area “Support Needed”, use function group 3990.
Page 2 of 2
2017-04-20