BPaS11142019906

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Sent on
11
From
Parts and Service Division
Subject
Request for Parts: 2017-2019 MDX Front Brake Judder
14
2019
Expires on 11
26
2019
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Research & Support Group
Request for Parts: 2017-2019 MDX Front Brake Judder
This message is solely directed to Acura dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is investigating certain 2017-2019 MDXs with a client complaint of the vibration/judder in the front brakes when applying brakes.
To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to duplicate the issue.
2. Brake disks have not been turned, the front pads & the calipers have not been replaced previously.
3. No repair has been attempted for this issue.
Action Required
If you have or know of such a vehicle, please call the Technical Research & Support (TRS) Group at
800-880-1072. TRS will need to record certain vehicle information and provide you with further instructions.
Thank you.
American Honda Motor Co., Inc.
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