19NA055

Bulletin No.:
Service Bulletin
Date:
19-NA-055
October, 2019
TECHNICAL
Subject:
Brand:
Chevrolet
GMC
Accessory Front Floor Liner Warped, Bent Inward
Model:
Model Year:
VIN:
from
to
Cruze Gen II
(VIN B)
2018
2019
Cruze Gen II
(VIN B)
2020
2020
Equinox
2018
2020
Terrain
2018
2020
Involved Region or Country
from
Engine:
Transmission:
All
All
to
North America, Middle East, Israel, Palestine, Argentina, Brazil, Chile, Colombia,
Ecuador, Paraguay, Peru, Uruguay, GM Korea Co., China, Taiwan, Australia, New
Zealand, Egypt and Other Africa.
Additional Options (RPOs)
Condition
5280096
Customer may comment on one, or both, front floor liners that being warped or bent
inward.
Cause
Copyright 2019 General Motors LLC. All Rights Reserved.
The cause of the condition may be a wire harness behind the garnish trim which pushes
the trim inboard, creating a gap to the floor liner.
Page 2
October, 2019
Bulletin No.: 19-NA-055
Correction
5280097
Note: The graphic above show examples of before (1) and after (2) the repair.
Verify the condition, and cut away small portions of material at the outboard corner of the
floor liner, following the steps in the Service Procedure below.
Service Procedure
5280111
5280101
Note: Examples of a good (1) and bad (2) floor liner
are shown in the graphic above.
First inspect the affected floor liner(s) to verify if it is a
candidate for the trimming repair. Remove the floor
liner(s) from the vehicle and lay flat on a clean surface:
•
If the outboard corner, shown circled above,
returns to normal shape, the liner can be trimmed.
Proceed ahead to the repair procedure below.
Bulletin No.: 19-NA-055
October, 2019
Page 3
5280118
•
If the outboard corner, remains warped or has
taken a set, the trimming repair will not improve
the condition and it would be necessary to replace
the floor liner.
5280130
2. Working closer to the corner, remove a small
amount of the liner material.
5280137
5280124
1. With temporary marker, draw a boundary across
the corner of the liner as shown above. This would
be worst case scenario for the amount of material
to be removed.
3. Reinstall the liner to vehicle, and verify if mis-fit
condition has been eliminated:
• If the liner is now fitting properly, no further
repairs are necessary.
• If the liner is still showing a gap, remove it from
vehicle and trim another small amount of
material from the corner.
Page 4
October, 2019
Bulletin No.: 19-NA-055
5280141
4. Repeat the test fit and additional trimming as
necessary, until the proper gap it attained.
Parts Information
No parts are required for this repair.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation
Description
Labor Time
0580408*
Trim Driver or Passenger Side Front Floor Liner
0.2 hr
Add:
Trim Front Floor Liners on Both Sides
0.1 hr
*This is a unique Labor Operation for Bulletin use only.
Version
2
Modified
Released March 19, 2019
Revised October 08, 2019 – Added 2020 Model Year
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION