MB Initial NCU -

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
Initial Recall Campaign Notification
Model 447 (Metris)
Model Years 2016 - 2020
Seat Base Cover
FROM: Anthony Washington, Department Manager,
Regulations and Certifications
RE:
DATE:
October 28, 2019
IMPORTANT CAMPAIGN INFORMATION
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign No. :
Campaign Desc. :
2019100009
Seat Base Cover
PDGSITZAB
This is to notify you of the upcoming Recall Campaign concerning the front passenger seat box on approximately 15,160
MY16-20 Mercedes-Benz Metris vans. The recall campaign will be visible on the www.safercar.gov website and may
generate questions from customers. All affected VINs will be flagged as “Pending” in VMI.
Background
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vans, has determined that certain
Mercedes-Benz Metris vehicles (platform 447 (VS20)) with an integrated backup battery
located beneath the front passenger’s seat box were produced without a seat base cover.
Without a seat base cover, the opening in which the integrated backup battery is located can
become exposed when moving the seat forward. An object containing conductive material,
such as metal, could be unintentionally dropped into the opening and make contact with the
poles on the battery. Were this to occur, it could result in a short circuit, increasing the risk of
a fire.
Issue
What We’re Doing
Vehicle Model Year(s)
Vehicle Model
An authorized Mercedes-Benz dealer will retrofit and install the seat base cover in the
potentially affected vehicles.
Vehicles Affected
Model Year 2016 - 2020
Metris, VS20 / Platform 447
Vehicle Populations
Total Recall Population
15,160
Dealer Inventory
286
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY16-20 Metris vehicles in dealer inventory
covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY16-20 Metris vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in late November, 2019.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600