Head Restraint

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
Initial Recall Campaign Notification
Model 447 (Metris)
Model Years 2019
Spring Pin of the Head Restraint
FROM: Anthony Washington, Department Manager,
Regulations and Certifications
RE:
DATE:
October 4, 2019
IMPORTANT CAMPAIGN INFORMATION
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign No. :
Campaign Desc. :
2019090014
PDGKOPFSTU
Spring Pin of the Head Restraint
This is to notify you of the upcoming Recall Campaign concerning the head restraint on approximately 29 MY19 Mercedes-Benz Metris
vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected
VINs will be flagged as “Pending” in VMI.
Background
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, determined that the
seating head restraint on certain Mercedes-Benz Metris (platform 447 (VS20) vehicles may
have been fitted either without the correct spring pin or with a spring pin that was incorrectly
mounted. An incorrectly mounted or missing spring pin could allow the upholstery carrier to
come loose from the head restraint housing which could increase the risk of an injury in the
event of a crash.
Issue
What We’re Doing
An authorized Mercedes-Benz dealer will replace the head restraints in the potentially
affected vehicles.
Vehicles Affected
Vehicle Model Year(s)
Vehicle Model
Model Year 2019
Metris, VS20 / Platform 447
Vehicle Populations
Total Recall Population
29
Dealer Inventory
3
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Metris vehicles in dealer inventory covered
by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Metris vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in early November, 2019.
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
preferred MBUSA dealer.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600