19LE05 - Area Le
Service Bulletin Details
Public Details for: 19LE05 - Area Le
Area letter: the data communication module (dcm) in the subject vehicles is equipped with software to identify the location of the vehicle using the global positioning system (gps) to support features of the safety connect system. Due to in
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2011 LEXUS CT 200H |
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INTEROFFICE MEMORANDUM Original Publication Date: October 17, 2019 To: All Lexus Area General Managers and Assistant General Manager From: Chuck Yaeger Senior Manager, Fixed Operations CUSTOMER SUPPORT PROGRAM 19LE05 Multiple Models and Model Years Coverage for Safety Connect System – Vehicle Location Inaccurate Specific information for Area support is provided below. Condition The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system’s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05). Dealer Notification The attached dealer letter will be sent to all Lexus dealers on October 17, 2019 DCM-12 or DCM-13/14 Re-Recalibration During DCM-12 or DCM-13/14 recalibration, it is possible for the recalibration to fail. In the case of recalibration failure, the technician can re-recalibrate the DCM to the updated software type by performing some additional steps. Re-recalibration will require removing the DCM from the vehicle and the utilization of a specially provided cable to directly connect to the DCM. If a technician experiences a calibration failure, the Technical Instructions inform the technician to contact their Field Technical Specialist (FTS) for assistance. The FTS will be able to provide the following opcode for dealerships that experience this condition. This opcode should only be provided in cases where dealerships need to perform a re-recalibration on the DCM. AHH010 Confirm Calibration ID, Recalibrate DCM Type 12 or 13/14, calibration failure, then Re-Recalibrate DCM Due to Initial Recalibration Fail Please reference the attached Dealer Letter for additional details. Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject. Thank you for your cooperation. © 2019 Lexus, A Division of Toyota Motor Sales, USA 5.5