15-247-19R

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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SERVICE INFORMATION BULLETIN
APPLICABILITY: 2019MY Legacy and Outback
NUMBER: 15-247-19R
		2019-20MY Impreza
DATE: 10/02/19
		2019-20MY Crosstrek and Crosstrek Hybrid
REVISED: 11/15/19
		2019-20MY Forester
		2019-20MY WRX and WRX STI
		2019-20MY Ascent
		2019-20MY BRZ
		 All Models Listed Above Equipped with Harman 3.1 Navigation
SUBJECT:
Harman Navigation “Route Calculation Unsuccessful” Message
INTRODUCTION:
This Service Information Bulletin announces availability of a map update which includes new
software to address a route searching error. A “Route Calculation Unsuccessful” message may
be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between
Alabama and Tennessee).
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
If there is a customer complaint received similar to the map/navi issue as described above, Retailers
(as a courtesy and / or customers) can update the map data by accessing the web portal on Subaru.
com. A copy of the instructions is supplied below for convenience.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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Bulletin Number: 15-247-19R; Revised: 11/15/19
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Bulletin Number: 15-247-19R; Revised: 11/15/19
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NOTES:
• Follow all the CAUTION recommendations outlined above before installing the update.
•
Installation of this Map Update also includes the latest head unit (h/u) software update as
described in TSB 15-236-18R.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-247-19R; Revised: 11/15/19
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