CAL WST 32-002
Service Bulletin Details
Public Details for: CAL WST 32-002
Customer advisory letter for airliner welded axle seats. The welded axle seats were installed incorrectly on the rear most drive axle for specific vehicles resulting in an incorrect axle pinion angle. The existing welded axle seats will be
Daimler Trucks North America LLC Customer Advisory Letter 11/20/1019 CAL WST 32-002 Subject: Airliner Welded Axle Seats Models Affected: 2019 and 2020 model year Western Star 4700, 5700XE, and 4900SB vehicles Our records indicate that you are the owner of one or more vehicles with the following serial numbers: LZ5038, KF5745, KE4625, KE4626, KT8800, KT8801, LJ8467. The Airliner rear suspension welded axle seats were installed incorrectly on the rear most drive axle on these vehicles, resulting in an incorrect axle pinion angle. The existing welded axle seats will be removed and replaced with new axle seats installed in the correct orientation. Please see the attached communication. Page 1 Customer Advisory Letter Daimler Trucks North America LLC 11/19/2019 CAL WST 32-002 Work Instructions Subject: Airliner Welded Axle Seats Models Affected: 2019 and 2020 model year Western Star 4700, 5700XE, and 4900SB vehicles Parts Parts Part Number Part Description Quantity 11-17531-000 11-23853-003 23-00461-007 SEAT,A/L,WLD,3.0D U BOLT,7/8-14,400,154/50,90 NUT-HEX,HI,7/8-14,C,TX,1.17 2 4 8 23-09114-005 WASHER-HRDN,0.94X1.75X.177 8 Table 1, Parts Table Work Instructions 1. Park the vehicle, shut down the engine, and apply the parking brakes. Chock the steer axle tires and the rear rear drive axle tires. 2. Dump the air from the Airliner rear suspension air springs. 3. Raise the truck and support the back of the frame rails with appropriate support stands. Make sure the tires are still touching the ground. 4. Remove both air springs on the rear rear drive axle. See Section 32 in the Western Star Workshop Manual for instructions. 5. Disconnect the shock absorbers from the leaf springs on the rear rear drive axle. 6. Remove both of the Airliner leaf springs on the rear rear drive axle. 7. Locate the welded axles located on the bottom of the axle housing. See Fig. 1. 1 11/13/2019 f350690 1. Axel Seat Fig. 1, Airliner Suspension Rear Rear Drive Axle 8. Cut off the existing left-hand and right-hand axle seats. IMPORTANT: Remove the welds with minimal grinding on the axle housing. Page 2 Customer Advisory Letter Daimler Trucks North America LLC 11/19/2019 CAL WST 32-002 9. Use a disc grinder to grind out the welds and remove the axle seats. Discard the axle seats. 10. Remove any weld residue, ridges, or ripples from the surface of the housing. Do not leave gouges or sharp edges on any surface. All areas must be flat with the housing wall and bracket. 11. Grind off the outer coating on the welding surfaces of the new axle seats. 12. Locate the center of the new axle seat 6.57 inches (166.85 mm) from the inside of the brake flange with the thick side of the axle seat located on the forward side of the axle housing. See Fig. 2 and Fig. 3. 12mm 12mm 2X 166.85 1028.7 166.85 11/15/2019 f350691 Fig. 2, Locating the Center of the New Axle Seat 28.9 mm A 3° 11/15/2019 f350689 A. Thick Side of Axle Seat Fig. 3, Axle Seat IMPORTANT: Any welding must be done by a certified welder. 13. Complete the .5 inch (12 mm) weld. See Fig. 2 14. Install the leaf springs. See Section 32 in the Western Star Workshop Manual for full instructions on installing the leaf springs. Torque the U-bolts as specified in the Western Star Workshop Manual in Subject 32.04.400. 15. Install the shock absorbers. Page 3 Customer Advisory Letter Daimler Trucks North America LLC 11/19/2019 CAL WST 32-002 16. Install the air springs. 17. Align the truck. Warranty This procedure is warrantable only if the described condition exists and the repair is performed within the applicable base or extended coverage warranty period. If a failure is not found, this procedure is considered preventive and warranty does not apply. Normal warranty applies. See Table 2 for OWL VMRS codes and labor allowance information. Enter this CAL bulletin number in the claim story as you would do for a Service Bulletin warranty claim. Primary Failed Part 11-17531-000 OWL VMRS Codes and Labor Allowance Component Cause Code Correction Description Code Code 016-009-018 28 03 AXLE SEATS, REAR AXLE Table 2, OWL VMRS Codes and Labor Allowance Page 4 Time: Hours 5.0