15-251-19R
Service Bulletin Details
Public Details for: 15-251-19R
"this service bulletin provides additional diagnostics to follow when addressing a telematics-related dtc B2A16. In most cases involving this dtc, the following scenario(s) occur: when trying to use the remote engine starter (res) feat
Models from 2020
2020 SUBARU ASCENT |
2020 SUBARU CROSSTREK |
2020 SUBARU FORESTER |
2020 SUBARU IMPREZA |
2020 SUBARU LEGACY |
2020 SUBARU OUTBACK |
ATTENTION: CLAIMS PERSONNEL q IMPORTANT - All Service Personnel Should Read and Initial in the boxes provided, right. SERVICE MANAGER © 2019 Subaru of America, Inc. All rights reserved. GENERAL MANAGER q PARTS MANAGER q q SERVICE BULLETIN APPLICABILITY: SUBJECT: 2020MY Legacy and Outback 2019-20 Impreza 2019-20MY Crosstrek / Crosstrek Hybrid 2019-20 Forester 2019-20 Ascent All Models as Listed with Gen 2 Telematics NUMBER: 15-251-19R DATE: 09/26/19 REVISED: 11/18/19 DTC B2A16 INTRODUCTION: This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. In most cases involving this DTC, the following scenario(s) occur: • When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. • The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM. • The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM. IMPORTANT: Nearly all of the scenarios outlined above can be addressed and normal RES operation through the Telematics system restored WITHOUT replacement of the DCM. SBR will be updating the applicable Service Manuals to reflect this very soon. In the interim, refer to the diagnostic procedure outlined in this bulletin. SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. IMPORTANT: Nearly all of the scenarios outlined above can be addressed and normal RES operation through the Telematics system restored WITHOUT replacement of the DCM. SBR will be updating the applicable Service Manuals to reflect this very soon. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Continued... Bulletin Number: 15-251-19R; Revised: 11/18/19 Page 1 of 3 If DTC B2A16 is found in the DCM, start by registering the DCM with the vehicle immobilizer system to avoid a potentially unnecessary DCM replacement. Follow the instructions found in the applicable Immobilizer Registration Manual. See the basic SSM screenshots and additional information provided below for reference. Once the DCM is registered, confirm the Telematics RES function operates. NOTE: The customer will need to help with this as it requires them to enter their PIN through either the MySubaru web page or the mobile MySubaru App. If registering the DCM with the vehicle immobilizer system resolves the condition and STARLINK Telematics RES now operates normally, clear the DTC and release the vehicle. Continued... Bulletin Number: 15-251-19R; Revised: 11/18/19 Page 2 of 3 NOTE: When selecting G, H, or I Type, the latest SSM4 software (July 2019 version or later) is required along with a secure network connection. Refer to TSB 15-246-19 for additional details. IMPORTANT: Whenever either the Keyless Access Module (KAM) or the DCM is replaced on a STARLINK Gen2 Telematics -equipped vehicle, the DCM MUST be registered with the vehicle immobilizer system. Always refer to the applicable Immobilizer Registration Manual for the Model Year vehicle being repaired. These manuals can be found on STIS by searching Online Publications > Publication Type > Other/Miscellaneous and searching with the keyword “Immobilizer”. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code DCM IMMOBILIZER REGISTRATION & RES SYSTEM OPERATION CHECK A067-918 0.4 ZTT-43 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Bulletin Number: 15-251-19R; Revised: 11/18/19 Page 3 of 3