A9619462052836_3

96 Time display in the instrument cluster and infotainment is fast or slow
96 19 46 2052836/3 November 12, 2019. Supersedes Technical Service Bulletin Group 96 number 19-44 dated
October 22, 2019 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A5, A5
Cabriolet
2018
All
Analog Instrument Cluster
A5, A5
Cabriolet
2019
Q7
2017 – 2018
All
Analog Instrument Cluster
Q7
2019
000001 - 032008
Analog Instrument Cluster
A000001 – A029999
Or
Analog Instrument Cluster
N000001 – N004668
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised header (Updated VIN breaks)
Revised Service (Clarified diagnosis procedure)
2
10/22/2019
Revised header (Updated models)
Revised Service (Added Note)
Revised Warranty (Added Labor Operations)
Revised Required Parts and Tools (Added table)
1
11/05/2018
Initial publication
Customer states:
 The clock is slow or loses time over a period of a week or two resulting in the clock being off by several
minutes.
 This is found only in MMI systems without navigation, with the time master being the cluster.
Technical Background
A deviation of the accuracy of the quartz-controlled clock in the instrument cluster and infotainment display can
deviate ± 1 second per day. This amounts to half a minute per month and is permissible.
Page 1 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Optimized parts in current series.
Service
Check the accuracy of the quartz-controlled clock with a precise clock (we suggest https://www.time.gov/) for
several days (e.g. over a weekend). The vehicle should remain locked and not entered during the period of the
test.
Scenario 1
Below or ± 1 second per day:
 If the deviation is ± 1 second per day or less, the quartz-controlled clock operates within the
specification. Therefore no further repairs are necessary. Repairs cannot be accounted under
warranty.
Scenario 2
Above ± 1 second per day:
If the test with another clock shows a deviation above the permissible guidelines of ± 1 second
per day, follow the steps below:
 Using ODIS- right click on 17 Dash Board and select control module OBD.
 Select adaptation/parameter.
 Find source for synchronization of time.
 Change the source from internal clock to GPS.
 Select apply and enter login code 20103 to store.
 Disconnect the diagnostic head and close the hood, trunk, and doors then lock the vehicle for
15 minutes.
 Unlock the vehicle and go into date and time again to set the date and time using a known
good source.
Note:
The above only applies to PR Code I8S. For PR Code I8E replacing the instrument cluster is necessary.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Page 2 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service Number:
9025
Damage Code:
0040
Labor Operations:
Instrument cluster replace (PR Code I8E only) 9025 5500
See SRT
OR
Diagnostic Time:
Claim Comment:
GFF - (PR Code I8S only)
0150 0000
Time stated on
the diagnostic
protocol (Max 80
TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
As per TSB #2052836/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Note:
Can only claim the replacement of the instrument cluster or the diagnosis.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
8W6920870 *
Instrument Cluster
01
Or
4M0920870 *
Additional Information
All part and service references provided in this TSB (2052836) are subject to change and/or removal.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Page 3 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 4 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.