SBA0291_Velvac

Service Bulletin SBA0291
SERVICE
BULLETIN:
SBA0291
The purpose of the service bulletin is to inform all REV dealers about a
service bulletin released by Velvac on November 1, 2019, regarding a manual
software update needed for certain Velvac Video Data Server* (VDS) units. A
list of Velvac VDS serial numbers in need of the manual update appears on
Page 2 of this bulletin.
YEAR(S)
AFFECTED:
2020
PRODUCT(S)
AFFECTED:
Class A Diesel
- All having a
Velvac VDS serial
number listed
on Page 2 of
this Bulletin and
shipped before
11/1/2019
Class A Gas Units equipped
with Option
485, Blind Spot
Detection,
shipped before
11/1/2019, and
having a Velvac
VDS serial
number listed on
Page 2 of this
Bulletin
MODEL(S)
AFFECTED:
All
SUBJECT:
Manual software
update to allow
automatic receipt
and download of
future software
updates
CONDITION:
On November 3rd, 2019 the Global Positioning System (GPS) stopped
reporting the correct time on the Net Hub connected to the Road-iQ* system.
This will prevent the system from receiving and allowing software updates to
be downloaded automatically.
* This system is set up for Blind Spot Detection. It is installed as standard
equipment on model year 2020 Class A diesel products and as an option on
2020 gas products.
CORRECTION:
The information from Velvac may be used to arrange a manual software
update. It will be necessary to contact Velvac to obtain an operating system
file via email. Also required is a laptop computer with Wi-Fi capability and the
serial number of the Road-iQ Video Data Server.
Please refer to the attached Velvac Service Bulletin for further details.
NOTE: This software update is not reimbursable under the REV RV
warranty or Velvac’s warranty.
If you have any questions regarding this Bulletin, contact
REV Recreation Group Dealer Technical Support:
Fleetwood Dealer Technical support: (800) 816-9825
Holiday Rambler Dealer Technical Support (877) 332-9239
Service literature can be accessed online at: http://revrvdealers.com
KEYWORDS:
Blind spot
detection, Velvac,
Road-iQ
ISSUE DATE:
November 2019
© 2019 REV Recreation Group Inc.
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Service Bulletin SBA0290 November 2019
page 1 of 2
Velvac VDS Serial Numbers Requring Manual Software Update
70b3d54dd940
70b3d54dd59e
70b3d54dd37e
70b3d54dd3a0
70b3d54dd3ae
70b3d54dd40a
70b3d54dd4c6
70b3d54dd4ca
70b3d54dd4ea
70b3d54dd60e
70b3d54dd630
70b3d54dd6e6
70b3d54dd74a
70b3d54dd77e
70b3d54dd7de
70b3d54dd820
70b3d54dd860
70b3d54dd882
70b3d54dd93a
70b3d54dd948
70b3d54dd94a
70b3d54dd94c
70b3d54dd9da
70b3d54dda44
70b3d54ddae8
70b3d54ddc22
70b3d54ddc8a
70b3d54dd34c
70b3d54dd6f2
70b3d54dd74e
70b3d54dd342
70b3d54dd70a
70b3d54dd76c
70b3d54dd582
70b3d54dd3c4
70b3d54dd1c8
70b3d54dd556
70b3d54dd6c2
70b3d54dd71a
70b3d54dd730
70b3d54dd774
70b3d54dd7ae
70b3d54dd8b6
70b3d54dd90c
70b3d54dd946
70b3d54dd95e
70b3d54dd962
70b3d54dd970
70b3d54dd9c4
70b3d54ddbfa
70b3d54ddcca
70b3d54dd2bc
70b3d54dd2ca
70b3d54dd354
70b3d54dd4b2
70b3d54dd53e
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Service Bulletin SBA0291 November 2019
page 2 of 2
SERVICE BULLETIN
No.
Date:
114
11-01-2019
On November 3rd, 2019 the Global Positioning System (GPS) will stop reporting the
correct time on your Net Hub/s (connected to your Road-iQ system installed in your
vehicle). As a result, your system no longer will receive and allow software updates to be
downloaded automatically.
After November 3rd you will be required to manually update your systems by following a
set of instructions provided by Velvac. Once this update is completed, your system will
be returned to a state where it will receive automatic updates.
We have automatically sent software updates to all customers but unless you have
powered your vehicle on and allow it to run for 30 minutes prior to Nov 3rd, the critical
software update most likely was not installed.
We encourage you to turn your vehicles on and allow them to run for 30 minutes before
November 3rd.
Please contact the following Representatives for questions / instructions:
Truck
Alex Witte
262-787-7225
Bus & Specialty Vehicle
Chris Shigley
402-889-1097
RV
Joe Konieczny
262-787-7156
Form# SF010107
Rev. 01 03/27/06 (Ref: E06115)
Page 1 of 1
Location: G:\CONTROLLED DOCS-DRAWINGS\FORMS
Updating the OS (Operating System) software on a Road-iQ system.
You will need guidance from Velvac / Road-iQ customer support to guide you through this
process.
Truck
Alex Witte
262-787-7225
Bus & Specialty Vehicle
Chris Shigley
402-889-1097
RV
Joe Konieczny
262-787-7156
Road-iQ
Collin Topolski 360-927-5768
Tools Required
•
•
•
Laptop with Wi-Fi capability
Operating system file (OS) for R17Q1.6 or R18.1 as specified by customer Service. This file will
be provided to you by email and will need to be download to your laptop.
o Note: This file should be downloaded to your Laptop first.
Serial number of your Road-iQ Video Data Server (VDS)
Instructions
1. Turn on your vehicle and Laptop and wait for both to fully power up.
2. Under your Wi-Fi settings on your laptop, look for a Wi-Fi network being broadcasted by The
Road-iQ system. The last four digits of the Wi-Fi number are the serial number of your system.
3. On laptop, open a web browser and type in 192.168.2.1 in the address bar.
4. Select the “Control Panel” from the menu on the left side
5. “Log in” by entering the word admin and then the password (Provided by Velvac / Road-iQ
6. Select the “Update” menu at the top right of the page
7. Select “Enable” check box under Application Version – Upload
8. You will be prompted to Upload a file - Select “Choose File”
9. Locate and select the update file on laptop that Velvac / Road-iQ provided to you.
Note: It will be named similar to:
“roadiq-vds-image_imx6qroadiqvs_201X-07-XX_XXXX_901X.0X.00X.048XX.update”
10. Wait for the file to upload.
11. Select “Apply Application Update”
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Wait for the file to upload.
Select “Apply Application Update”
Wait a few minutes for update to complete,
Your Road-iQ system will reboot
Once Road-iQ unit has rebooted, reconnect to the Road-iQ WiFi network
On the laptop, open a web browser and type in 192.168.2.1 in the address bar.
Select “Control Panel” from the menu on the left side
Select “Update” in the top right
Verify the number under “Application Version” ends in either .04832 or .04840
You are done