Circular 26N1

Emissions Service Action
Code: 26N1
Subject
Release Date
Affected Vehicles
Exhaust Gas Recirculation (EGR) Filter (Parts Catalog Error)
November 20, 2019
Country
Beginning
Model Year
Ending
Model Year
Vehicle
USA
CAN
2010
2011
2013
2012
A3
A3
Vehicle
Count
20
2
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Problem Description
Due to a parts catalog error, an incorrect emissions related component may have been installed
on some vehicles during a past service repair visit. Dealers will inspect and, if needed, replace
the component as a proactive measure to ensure continued emissions compliance.
Corrective Action
Inspect and, if needed, replace the component as a proactive measure to ensure continued
emissions compliance.
IMPORTANT! AEM Not
Required To Receive
This Repair
This action is fully independent of the approved diesel modification recall on affected
vehicles. For customer convenience, this action can be performed at the same time as
other service work, but can also be done independent of the diesel modification (AEM).
Customers do not need to receive the diesel modification (AEM) in order to receive this
repair.
Parts Information
Parts Control Type:
Free Order
Parts will be managed by Free Order.
Initial Allocation:
(NO)
Please reference the Repair Projection Tool
(below) to view your potential VIN population.
Repair Projection Tool (right click to open):
Dealers are urged to order parts only to support scheduled customer repairs.
Dealers must ensure these customer repairs are scheduled so that the correct parts are on
hand at the dealership when the customer presents their vehicle for this service.
Code Visibility
On or about November 20, 2019, the campaign code will be applied to the affected vehicles.
Owner Notification
Owner notification will take place in November 2019. Owner letter examples are included in this
bulletin for your reference.
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.accessaudi.com.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 1 of 11
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.accessaudi.com.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2019 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 2 of 11
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
26N1
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Select labor* as causal for inspection only
-ORMark EGR filter* as causal part
Vehicle Wash/Loaner
Criteria I.D.
Do not claim wash/loaner under this action
01
Inspect EGR Filter, correct part present, no further work required
Labor operation:
Quantity
3.00
2643 01 99*
Part Number
1K0825951
30 T.U.
Description
Hex Socket Head Bolt
-ORInspect EGR Filter, incorrect part present, replace EGR Filter
Labor operation:
Quantity
1.00
1.00
1.00
1.00
3.00
2643 19 99
Part Number
1K0253120B
03G131547H
1K0253115AG
1K0253725F
1K0825951
70 T.U.
Description
Pipe (EGR Filter)*
Gasket
Gasket
Clamp
Hex Socket Head Bolt
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 3 of 11
Customer Letter Example (United States)




This notice applies to your vehicle: 
Subject:
Emissions Service Action 26N1 - Exhaust Gas Recirculation (EGR) Filter
Dear Audi Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are informing
you of our decision to conduct an emissions service action on certain 2010-2013 model year Audi A3 TDI vehicles. Our records
show that you are the owner of a vehicle affected by this action.
Please note: This action is fully independent of the approved diesel modification recall on your vehicle. For your
convenience, this action can be performed at the same time as other service work, but can also be done independent
of the diesel modification. You do not need to receive the diesel modification in order to receive this repair.
What is the issue?
Due to a parts catalog error, an incorrect exhaust gas recirculation (EGR) filter may have been
installed during a past service repair visit. Audi will inspect and, if necessary, replace the EGR
filter as a proactive measure to ensure continued emissions compliance.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, replace the EGR filter. This work will
take about one hour to complete and will be performed for you free of charge. Please keep in
mind that your dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon
as possible to schedule this service. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this service.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card
and mail it to us so we can update our records.
Important information for
California Vehicle Owners
– California Regulations
California regulations require that this campaign be completed prior to the time you renew your
vehicle registration. Therefore, please make sure that this campaign is completed prior to
the renewal of your vehicle registration, and that you furnish proof of completion to the
Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order, including
a signed “Proof of Correction” certificate. You obtain this from your dealer after the campaign
has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within a
reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our
“Contact Us” page at www.audiusa.com.
Checking your vehicle for
open Recalls and Service
Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your
Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 4 of 11
Customer Letter Example (CANADA)




This notice applies to your vehicle:   , 
Subject:
Emissions Service Action 26N1 - Exhaust Gas Recirculation (EGR) Filter
Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act, 1999. Audi
has determined that a defect, which relates to a prescribed emission standard, exists in certain 2011-2012 model year
Audi A3 TDI vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Due to a parts catalog error, an incorrect exhaust gas recirculation (EGR) filter may have
been installed during a past service repair visit. Audi will inspect and, if necessary, replace
the EGR filter as a proactive measure to ensure continued emissions compliance.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, replace the EGR filter. This work
will take about one hour to complete and will be performed for you free of charge. Please
keep in mind that your dealer may need additional time for the preparation of the repair,
as well as to accommodate their daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. On or about November 19, 2019 the
necessary repair instructions and parts will be available to your authorized Audi dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the enclosed
prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge within
a reasonable time, please contact Audi Customer Relations Monday through Friday from
8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at
www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 5 of 11
Campaign Work Procedure
26N1 Emissions Service Action
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Repair Overview
•
•
Section A - Check for Previous Repair
•
Section B - EGR Filter Work Procedure
•
Section C - Campaign Completion Stamp
•
Section D - Campaign Completion Label
•
Section E - Parts Return
•
Section F - California Only Requirements
Inspect, and if necessary, replace EGR Filter
<2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 6 of 11
Required Parts
Criteria
Quantity
01
Part Number
Part Description
1
1K0.253.120.B
EGR Filter
1
03G.131.547.H
Gasket
1
1K0.253.115.AG
Gasket
1
1K0.253.725.F
Clamp
3
1K0.825.951
Bolt – Noise insulation
NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be
used.
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
•
All Safety Recalls MUST be completed before
starting this Campaign.
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 7 of 11
Section B – EGR Filter Work Procedure
•
Remove noise insulation.
•
Inspect the EGR Filter part number.
o
o
If part number 1K0.253.120.B is present,
no further work is required.

Reinstall the noise insulation.

Proceed to Section C.
If any other part number is present or if
the part number is unknown:

Proceed to the next step and
replace the EGR Filter.
•
Remove nut <2> from exhaust gas recirculation
filter <1> from below using 13 mm ratchet box
wrench.
•
Wrap tape around the tip of a long screwdriver.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 8 of 11
•
Apply screwdriver <2> on side of nut <1> and
unscrew nut while simultaneously pressing up on
nut.
•
Remove clamp <3>.
•
Remove bolts <1> and remove exhaust gas
recirculation filter <2>.
•
Install new EGR filter with new seals and clamp
in the reverse order of removal.
•
Torque bolts <1> to 9 Nm.
•
Torque clamp <3> to 3.5 Nm.
Part Number
Description
1K0.253.120.B
03G.131.547.H
1K0.253.115.AG
1K0.253.725.F
EGR Filter
Gasket
Gasket
Clamp
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 9 of 11
•
Install noise insulation in the reverse order of
removal.
•
Replace bolts <3> and torque to 6 Nm.
•
Torque bolts <2> to 2 Nm.
Proceed to Section C
Section C – Campaign Completion Stamp
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal.
•
Proceed to Section D
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 10 of 11
Section D – Campaign Completion Label
Install Campaign Completion Label
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section E
Section E - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
Proceed to Section F (California only).
Section F – California Only Requirements
CALIFORNIA ONLY Requirements for Emissions Campaigns Having Customer Notification
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide
the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMIS_CAL VW).
Certificates can be ordered at no cost online via the Compliance Label Ordering portal at www.accessaudi.com.
TIP
Ensure owners are aware of the importance of retaining the completed certificate for their records. It should
be mailed to the California DMV only upon request.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019
26N1 Page 11 of 11