SSM 48339

Service Bulletin Details

Public Details for: SSM 48339

Some 2020 ford and lincoln vehicles equipped with a tcu may exhibit incomplete user authorization and/or no authorization pop-up received on the sync infotainment system. Verify that customer connectivity settings (ccs) are turned on from t


- 2020 -

Models from 2020
2020 FORD EDGE
2020 FORD FUSION
2020 FORD MUSTANG
2020 LINCOLN MKX
2020 LINCOLN MKZ 
SSM 48339 - 2020 Various Vehicles - Equipped With Telematics Control Unit
(TCU) – Incomplete User Authorization And/Or No Authorization On
Infotainment System
Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user
authorization and/or no authorization pop-up received on the SYNC infotainment system. Verify that
Customer Connectivity Settings (CCS) are turned ON from the SYNC infotainment system, the
vehicle ignition is on, and the vehicle is in an area with cellular coverage. Then select “Activate
Vehicle” on the Ford Pass/Lincoln Way mobile app. If the concern persists, delete the VIN from the
mobile app, re-add the VIN, and select “Activate Vehicle”. If the concern is still present, follow normal
diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU
version identification. For claiming, use causal part 14G229.

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