20Q5SQ5CSTDLVRY
Service Bulletin Details
Public Details for: 20Q5SQ5CSTDLVRY
Updated phone box form
- 2020 -
Models from 2020
2020 AUDI Q5 |
2020 AUDI SQ5 |
2020 Q5/SQ5 Audi Delivery Guidelines Client Stock No. Delivery Date VIN Delivery Inspection Ensure that final vehicle quality inspection is completed Repair all defects prior to customer delivery Inspect exterior for damage, dings, dents and surface scratches Complete myAudi registration, Audi connect trial activation, and key user verification prior to customer arrival. Ensure customer has agreed to Audi connect Terms & Conditions and has set the 4-digit S-PIN in the myAudi smartphone app. Verify that vehicle is equipped as specified and that all accessories have been installed Check interior for cleanliness, grease marks and damage Check that floor mats are locked in place Ensure tire pressures are set to “normal customer load” conditions and calibrate (store) the Tire Pressure Monitoring System (TPMS) prior to delivery Complete the Key User Pairing in the vehicle (if equipped) Provide completed Audi phone box registration form to customer (if equipped) Customer Priority Topics How long would the client like to spend on topics today? ______________________________________ 1. ___________________________________________________________________________________________________________________________________________________________ 2. ___________________________________________________________________________________________________________________________________________________________ 3. ___________________________________________________________________________________________________________________________________________________________ Priority Delivery Topics Voice Recognition Door Locks/Keyless Entry Navigation System Trunk/Hatch/Tailgate - Hard to Open/Close BLUETOOTH® mobile phone pairing Tire Pressure Monitoring System - Indicators Audio System (with smart phone integration) Cruise Control System Exterior Driver Controls (continued) Advise the customer to use only oil that meets Audi standards Automatic climate control Trailer hitch with 4,400 lb towing capacity with trailer brakes (1,650 lb towing capacity without trailer brakes) and vehicle is prewired for brake controller installation (440 lb tongue capacity) Power outlets Interior Driver Controls Instrument cluster, driver information systems, and steering wheel controls Audi virtual cockpit (if equipped) Glove box Comfort front armrest Power windows: Power retention until front door is opened, one-touch up/down operation for all windows, pinch protection for all windows Power-adjustable, heated exterior side mirrors with powerfolding, and auto dimming Manual rear-side window sunshades (if equipped) Demonstrate how to operate exterior lights Panoramic sunroof with tilt, slide and power sunshade features (if equipped) Demonstrate how to operate interior lights Auto-dimming interior rear view mirror with digital compass Ambient LED interior lighting settings (if equipped) Effective 12-4-2019-US Version 1.2 1 of 3 2020 Q5/SQ5 | Audi Delivery Guidelines Client Driver Controls (continued) Owner’s Documents (continued) Garage door opener (HomeLink®) 3-channel remote transmitter in overhead console (if equipped) Provide Audi Care information Electric rear window defogger w/automatic timed shut off feature Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988 Power tailgate open and close Infotainment Power tailgate with programmable opening-height adjustment Review the MMI® controls and basic functionality Spare tire Audi sound system (if equipped) Tool kit with jack Bang & Olufsen® sound system (if equipped) Steering MMI® Navigation plus (if equipped) Demonstrate the multifunction steering wheel MMI® touch with handwriting-recognition technology (if equipped) Tilt and telescopic manually adjustable steering column CD/DVD/SD slots Steering wheel mounted shift paddles SiriusXM® Satellite Radio with 90-day trial subscription Heated steering wheel (if equipped) HD Radio™ Technology Seating Demonstrate the scanning, tuning, and seek functions, as well as how to save favorites Demonstrate how to adjust the seats Voice control Driver and front passenger comfort head rests BLUETOOTH® wireless technology & streaming audio for compatible devices Heated front seats (three-step) (if equipped) Heated rear seats (three-step) (if equipped) Ventilated front seats (three-step) (if equipped) Split folding rear seats “Passenger Side Airbag Off” light LATCH childseat-mounting points Removable cargo floor for access to spare Owner’s Documents Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration Audi connect® with six-month trial subscription Explain Audi connect® CARE features (assistance and security systems available without subscription for a limited time) Wi-Fi® hotspot capabilities and 4G LTE connectivity Explain the Nav-Data-Update process via the customer’s MyAudi account Owner’s manual, MMI® manual and other manuals as equipped Show how to manually set the clock, daylight savings time and time zone Take the Quick Questions & Answers Guide from the glove box, open it, and demonstrate how to use it with the customer Review Audi Phone Box Customer Form and ensure Serial Number is listed Explain the “Text to Phone” features for viewing tutorials on a smartphone or at the Audi Technology website: www.auditechnology.com Orientation Drive Tire Warranty Booklet: Explain coverage from tire manufacturer Vehicle Systems Warranty & Maintenance Booklet (stamp to confirm PDI was completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance Booklet prior to delivery Idle start/stop efficiency system Review the recommended maintenance schedule. Explain the importance of getting the Warranty & Maintenance Booklet stamped for each maintenance performed Review Hybrid power system features & settings (TFSI e only) Lemon Law Rights Booklet or Lemon Law Notice as required by law Effective 12-4-2019-US Version 1.2 Electromechanical parking brake Tire pressure monitoring system (TPMS) Suspension Adaptive suspension (if equipped) 2 of 3 2020 Q5/SQ5 | Audi Delivery Guidelines Client Driver Assistance Wrap up Audi advanced key - keyless start, stop and entry (if equipped) End the orientation drive in the service write-up area Explain the windshield wiper and washer functions Tour the service department and introduce the customer to the Service Manager and Service Consultant Parking system plus with rear view camera (front and rear acoustic sensors) Parking system plus with top view camera system (360° view,four cameras, four front and rear acoustic sensors) (if equipped) Cruise control with coast, resume and accelerate features Adaptive cruise control with stop & go and traffic jam assist (if equipped) Set up first service appointment Ask the customer if you can program the service department’s phone number into their phone Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324) Audi pre sense® basic Audi pre sense® city: Pedestrian and vehicle collision warning and braking initiation Audi active lane assist (if equipped) Audi drive select Audi side assist with Audi pre sense® rear: Rear Cross Traffic Alert & Vehicle Exit Assist (if equipped) High-beam assist Collision avoidance assist (if equipped) Turn assist (if equipped) Head-up display with navigation and assistance systems information (if equipped) Traffic sign recognition (includes vehicle speed warning and sign recognition)(if equipped) Audi Brand Specialist I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and Quality Standards. Audi Brand Specialist Signature Date Would you like to schedule a New Vehicle Orientation? No Yes Date Time By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true. • Vehicle is clean and free of problems • Received all keys and owner’s documentation • Satisfied with features and controls explanations Customer Signature Effective 12-4-2019-US Version 1.2 Date 3 of 3 Audi Phone Box-Equipped Vehicles Operation of the Audi Phone Box is subject to the following requirements of the Federal Communications Commission: This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your service provider. You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider. WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device. Make # Model # FKW 4MØ Ø35 456 A Serial # FCC ID RK7MBC-NAR CUSTOMER COPY