AWA 19-06

Warranty Policies and Procedures Bulletin
Audi Warranty
Number: AWA-19-06
Subject: Engine Water Pump Extended Warranty
Date: Dec 3, 2019
Dealers: U.S., Puerto Rico
This document modifies the
Audi Warranty Policies and
Procedures Manual.
Effective Reception Date: December 3, 2019
The following engine water pump warranty extension is applicable for certain Audi vehicles with a 2.0L
EA888 engine. Affected vehicles may include:
• A3 (model year 2008 - 2013)
• A4 (model year 2009 - 2014)
• A5 (model year 2009 - 2014)
• Q5 (model year 2011 - 2014)
• A6 (model year 2012 - 2014)
• TT (model year 2009 - 2014)
Note: This extension only applies to specific vehicles identified with Warranty Key U39.
To determine if a vehicle is eligible for this extension, check in the VIN in ElsaPro >> Vehicle Data.
If the warranty extension is applicable to the vehicle, the “Warranty Key” section of the “Vehicle
Data” screen in ElsaPro will be populated with Warranty Key U39.
Engine Water Pump Limited Warranty Extension
For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover
repair or replacement (by an authorized Audi dealer) of a failed primary engine water pump (“water
pump”) during a period of 10 years or 100,000 miles, whichever occurs first, from the vehicle’s original inservice date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or
“company” car, on the date such vehicle was first placed in service.
What is Covered?
The warranty extension will be subject to the terms and conditions of the original applicable New Vehicle
Limited Warranty (other than the extended time/mileage period) and will include the water pump and any
parts and labor necessary to effectuate a repair. It will apply to all Settlement Class Vehicles irrespective of
whether the vehicle has been repaired on or before the effective date of the settlement.
Damage resulting from improper coolant, outside influences, such as but not limited to, abuse, alteration
or modification, a collision or crash, vandalism and/or other impact is excluded and not covered under the
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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
extended warranty. Repair or replacement under this extended warranty must be performed by an
authorized Audi dealer.
Coverage for Consequential Damage Directly Caused By a Water Pump Failure
The scope of the warranty extension will also cover a percentage of the cost of repair or replacement (parts
and labor) of a damaged or failed engine of a settlement class vehicle, if it has been determined that the
cause is directly related to the failure of the vehicle’s Primary Engine Water Pump within the 10
year/100,000 mile extended warranty (whichever occurs first) period described above. The percentage of
coverage will be based on the proration percentages in the table below:
Time from original
in-service date
Less than
50,000 miles
50,001 to
60,000 miles
60,001 to
70,000 miles
70,001 to
80,000 miles
80,001 to
100,000 miles
4 years or less
100% covered
70% covered
50% covered
40% covered
25% covered
4-5 years
70% covered
50% covered
40% covered
30% covered
20% covered
5-6 years
50% covered
40% covered
35% covered
25% covered
15% covered
6-7 years
40% covered
30% covered
25% covered
20% covered
10% covered
7-8 years
30% covered
25% covered
20% covered
15% covered
10% covered
8-10 years
25% covered
20% covered
15% covered
10% covered
5% covered
To aid in administering the above Warranty Extension coverage Matrix, please consider the following
when evaluating the time/mileage percentage limits:
4 years or less = In-service date through last day of third year in service
4-5 Years = First day of fourth year in service through last day of fourth year in-service
5-6 Years = First day of fifth year in service through last day of fifth year in-service
6-7 Years = First day of sixth year in service through last day of sixth year in-service
7-8 Years = First day of seventh year in service through last day of seventh year in-service
8-10 Years = First day of eighth year in service through last day of ninth year in-service
Water Pump Failure Resulting in Engine Replacement
Per the Class Action Settlement, the customer is entitled to 100% coverage for the replacement of the
Water Pump. In situations when the replacement engine contains a new Water Pump, the Customer pay
portion of the prorated repair will be reduced by up to $950.00. This reduction should be claimed as
Outside Labor on the 2WA claim line.
Eligibility – Documents that Must be Provided by the Settlement Class Member
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Warranty Policies and Procedures Bulletin
In order to obtain a repair/replacement under the extended warranty, the Settlement Class Member must
provide the dealer with either records/receipts, or a signed declaration (if they cannot obtain the records),
showing that the proper coolant was used and that the coolant was checked in accordance with whatever
timing/schedule applies to their vehicle, within a 10% variance on time/mileage.
Transferability
The warranty, as extended, is fully transferable to subsequent owners.
Vehicle Eligibility
To determine if a vehicle is eligible for this extension, check in the VIN in ElsaPro >> Vehicle Data. If the
warranty extension is applicable to the vehicle, the “Warranty Key” section of the “Vehicle Data” screen in
ElsaPro will be populated with Warranty Key U39.
Vehicles with the totaled status are excluded from coverage under this Warranty Extension.
Claim Processing
For the Water Pump Limited Warranty Extension:
Claim Type: 110
Service Number: 1950
Warranty Key: U39
Claim type 2WA Goodwill Settlement Warranty Extension has been created for consequential engine
damage caused by a failed water pump related to this warranty extension. Claims for consequential engine
damage caused by a failed water pump must be claimed separately to adjust for the varying coverage
scenarios:
Claim Type: 2WA
Service Number: 1950
When submitting 2WA claims in SAGA, the system will automatically calculate the percentages. Please
leave these fields blank if you chose to manually submit.
Questions or Concerns
Contact Audi Warranty at 866.677.2834 or [email protected] with questions or concerns related to
this limited warranty extension.
©2019 Audi of America
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.