C2189

12/4/2019
ISL9 CM2350 L101 MY15-16 VGT Actuator Recall Campaign for Fire Truck Applications
Warranty Field Campaign
Campaign Number: c2189
Revision:
ISL9 CM2350 L101 MY15-16 VGT Actuator Recall
Campaign for Fire Truck Applications
Released Date: 26-Nov2019
Expiration Date (U.S. and
Canada): 15-Nov-2024
Expiration Date
(International): 15-Nov2024
Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.
Description
This Campaign is being issued to address Variable Geometry Turbocharger Actuator failures on
certain ISL9 CM2350 L101 and L9 CM2350 L116B engines in Fire Truck applications. This
document authorizes certified repair locations to replace the Variable Geometry Turbocharger
Actuator.
Action
In order to qualify for repair under this field action, an engine:
1. will be covered regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Replace the Variable Geometry Turbocharger Actuator using service procedure 010-134 in the
appropriate Cummins Service Manual.
Material Disposition
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ISL9 CM2350 L101 MY15-16 VGT Actuator Recall Campaign for Fire Truck Applications
Where applicable, items removed should be returned to ReCon for core credit. Unless otherwise
indicated, items with no core liability can be scrapped.
Reimbursements
Parts
Note : All parts listed are OPTIONAL. Claim only the parts required to complete the
repair. Additional parts, such as o-rings, gaskets and fasteners, that are required to
complete the repair, but not listed, may be claimed if sufficiently explained in the claim
narrative. ReCon (RX) parts should be used and claimed when performing all Cummins
Field Actions. New or NX parts should only be used when making before-in-service
repairs. Additionally, due to local laws, RX/PX parts may not be available for use in the
repair. If this is the case for your region, use the New part equivalent of the appropriate
ReCon part. Further, if RX/PX parts are not readily available to complete the repair in a
timely fashion, the new part equilavent can be secured and used for the repair.
The following parts are covered under this field action:
Part Number
Quantity
Description
531112600
2
WASHER,SEALING
(OPTIONAL)
549604500RX
1
KIT,ACTUATOR
Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair
performed.
Labor Using Applicable Access Code and Time
SRT Code
Description
00-90X
Administrative time
10-021
ACTUATOR - VARIABLE
GEOMETRY
TURBOCHARGER
ELECTRIC - REMOVE AND
INSTALL (OPTIONAL)
10-08Q
VARIABLE GEOMETRY
TURBOCHARGER
ACTUATOR, ELECTRIC REMOVE AND INSTALL - L9
CM2350 L116B (OPTIONAL)
Time (hrs)
Travel
Travel is covered under this field action. Towing is not covered under this field action.
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ISL9 CM2350 L101 MY15-16 VGT Actuator Recall Campaign for Fire Truck Applications
Other Claimables
Consumables are covered under this field action.
Note : Please consolidate all consumables and claim them as one line item in Other
Claimables titled "CAMPAIGN SUPPLIES". Please include brief summaries on the
details of items claimed.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
Distributor = X
Pay Code:
Dealer = D
Pay Code:
International = I
Failure Code:
WTHACO
Attachments
Click here to see c2189_esn-list.xlsx
(/service/english/attachments/c2189_esn-list.xlsx)
Engine Family
Fuel System
Design Application
Market Application
Automotive
Fire Truck
Automotive
Fire Truck
Document History
Date
Details
Document Created; 26-Nov-2019
Last Modified: 26-Nov-2019
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