18NA094

Bulletin No.:
Service Bulletin
Date:
18-NA-094
November, 2019
INFORMATION
Subject:
Takata Air Bag Completion Rate Improvement Program - Applicable to GM Recalls
14491, 14735, 15040, 15041, 15043, 15044, 15045, 15046, 15406, 15438, 15442, 15815,
15816, 15817, 15818, 15826, 17009, 17476, 17477, 28810, 17478 and 18015
Attention: Please direct this bulletin to the General Manager, Parts and Service Director, Parts
Manager, Service Manager, Used Vehicle Sales Manager and Warranty Administrator.
THE $50 COMPLETION RATE IMPROVEMENT PROGRAM EXPIRED ON 12-31-18.
THE COURTESY TRANSPORTATION REIMBURSEMENT PROGRAM IS STILL IN EFFECT.
Brand:
Model:
Chevrolet
Silverado
HD
GMC
Sierra HD
Pontiac
Saab
Saab
Saturn
Model Year:
VIN:
from
to
2007
2008
Vibe
2003
2010
9-3
2006
2011
9-5
2006
2009
9–2X
2005
2006
Astra
2008
2009
from
to
Engine:
Transmission:
All
All
This program applies to U.S. dealers only and is designed to help facilitate higher
completion rates for the safety recalls and vehicle models identified above.
Involved Region or Country
The National Highway Traffic Safety Administration
(NHTSA) is overseeing efforts across all vehicle
manufacturers to help improve completion rates for the
Takata air bag recall. In support of this initiative,
General Motors implemented a Takata Completion
Rate Improvement Program on October 1, 2017 that
included two components: $50 Dealer Completion
Bonus and Courtesy Transportation Reimbursement.
The program officially ended on December 31, 2017,
but was extended through February 28, 2018 with
modifications and then eventually extended through
July 31, 2018 and again on December 31, 2018. The
$50 Dealer Completion Bonus program expired as of
December 31, 2018. However, the Courtesy
Transportation Reimbursement program continues. The
program is designed to encourage dealers to actively
follow-up with affected vehicle owners and assist them
with scheduling a service appointment so that this
serious safety defect can be corrected as quickly as
possible.
$50.00 Dealer Completion Bonus (expired as of
12/31/18)
The $50.00 dealer completion bonus for the
replacement of Takata air bag inflators is now expired.
To qualify for the bonus, the recall repair must be
performed at a GM dealership from January 1, 2018
through December 31, 2018 and the used air bag
inflator returned as per applicable shipping instructions.
The GM recalls and vehicles identified in the following
table are eligible for the $50.00 dealer completion
bonus.
Recall
Number
Bulletin Subject
Division
Model
14491
Front Passenger Air Bag Inflator Assembly
Pontiac
Vibe
2003-2007
14735
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2003-2005
Copyright 2019 General Motors LLC. All Rights Reserved.
Model Year
Page 2
November, 2019
Bulletin No.: 18-NA-094
Recall
Number
Bulletin Subject
Division
Model
Model Year
15040
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15041
Driver Air Bag Replacement
Saab
9-3
9-5
2006-2011
2006-2009
15043
Driver Air Bag Replacement
Saab
9-3
9-5
2006-2011
2006-2009
15044
Front Passenger Air Bag Inflator
Saab
9–2X
2006
15045
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15046
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15406
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2004-2007
15438
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15442
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15815
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2008
15816
Front Passenger Air Bag Inflator
Pontiac
Vibe
2008
15817
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15818
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15826
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009-2010
17009
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009
17476
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009-2010
17477
Front Passenger Air Bag Inflator
Pontiac
Vibe
2010
28810
Takata Driver Air Bag
Saturn
Astra
2008-2009
28811
Takata Driver Air Bag
Saturn
Astra
2008-2009
17478
Front Passenger Air Bag Inflator
Pontiac
Vibe
2003-2007
18015
Front Passenger Air Bag Inflator
Pontiac
Vibe
2003-2007
For each eligible Takata air bag recall repair performed
at a GM dealership from January 1, 2018 through
December 31, 2018, dealers should submit for a $50.00
dealer completion bonus via the GM Global Warranty
System. Check the appropriate recall bulletin in the
electronic Service Information (eSI) system for detailed
submission instructions.
Courtesy Transportation Reimbursement
Even though the involved vehicles are well beyond
courtesy transportation eligibility guidelines, dealers
are authorized to provide alternate transportation to
affected vehicle owners while their vehicle is at a GM
dealership for completion of an eligible Takata air bag
recall. This could include one-way or two-way shuttle
service, one half-day vehicle rental or one full-day
vehicle rental with maximum reimbursement capped at
one full-day vehicle rental. The availability of courtesy
transportation to these vehicle owners is very important
in encouraging them to make their vehicle available as
soon as possible for this serious safety related repair.
When scheduling service appointments, it is imperative
that dealers make sure these vehicle owners clearly
understand that some form of courtesy transportation is
available and will be provided at no charge while their
vehicle is being repaired. The GM recalls and vehicles
identified in the following table are eligible for courtesy
transportation reimbursement.
Recall
Number
Bulletin Subject
Division
Model
Model Year
14491
Front Passenger Air Bag Inflator Assembly
Pontiac
Vibe
2003-2007
14735
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2003-2005
15040
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15041
Driver Air Bag Replacement
Saab
9-3
9-5
2006-2011
2006-2009
15043
Driver Air Bag Replacement
Saab
9-3
9-5
2006-2011
2006-2009
Bulletin No.: 18-NA-094
November, 2019
Page 3
Recall
Number
Bulletin Subject
Division
Model
Model Year
15044
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15045
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15046
Front Passenger Air Bag Inflator
Saab
9-2X
2006
15406
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2004-2007
15438
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15442
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15815
Front Passenger Air Bag Inflator Module
Pontiac
Vibe
2008
15816
Front Passenger Air Bag Inflator
Pontiac
Vibe
2008
15817
Front Passenger Air Bag Inflator
Chevrolet
GMC
Silverado HD
Sierra HD
2007-2008
15818
Front Passenger Air Bag Inflator
Saab
9-2X
2005
15826
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009-2010
17009
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009
17476
Front Passenger Air Bag Inflator
Pontiac
Vibe
2009-2010
17477
Front Passenger Air Bag Inflator
Pontiac
Vibe
2010
28810
Takata Driver Air Bag
Saturn
Astra
2008-2009
28811
Takata Driver Air Bag
Saturn
Astra
2008-2009
17478
Front Passenger Air Bag Inflator
Pontiac
Vibe
2003-2007
18015
Front Passenger Air Bag Inflator
Pontiac
Vibe
2003-2007
For each eligible Takata air bag recall repair performed
at a GM dealership for which the vehicle owner
requested courtesy transportation, dealers should
submit for courtesy transportation reimbursement via
the GM Global Warranty System. Check the
appropriate recall bulletin in the electronic Service
Information (eSI) system for detailed submission
instructions. In summary, the Takata Completion Rate
Improvement Program is only applicable to the safety
recalls and vehicle models identified above. The
involved recall bulletins have been revised accordingly
and are available in the electronic Service Information
(eSI) system. If you have any questions or concerns
about this program, please contact your District
Manager – Aftersales.
Version
8
Modified
Released April 3, 2018
April 30, 2018 – Updated the program date.
June 06, 2018 – Updated the program date.
June 29, 2018 – Updated the program date to July 31, 2018.
July 30, 2018 – Updated the program date to December 31, 2018.
November 29, 2018 – Added the Saab 9-2X model and updated the information in the
Recall tables.
February 13, 2019 – Added program expiration date of December 31, 2018.
November 06, 2019 – Updated the Subject and tables to add 2 applicable GM Recalls to
program and add that the dealer completion bonus program has expired and that the
courtesy transportation reimbursement program is still in effect.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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