PIE0550

Subject:
Engineering Information – Rear Vision Back Up Camera Image Goes Blank and/or is Distorted, Grainy, Lines,
Flickering, Glitches and/or a Service Message on the CUE Screen
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PI and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL — refer to the latest version of Service Bulletin 04-00-89-053 for more
details on the use of Engineering Information bulletins.
Brand:
Cadillac
Model:
Model Year:
ATS
VIN:
from
to
from
to
2016
2019
-
-
Engine:
Transmission:
-
-
Involved Region or Country
North America
Condition
Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI.
Some customers may comment on one or more of the following conditions with the back up camera image:
•
Screen goes blank
•
Distorted
•
Grainy
•
Lines
•
Flickering
•
Glitches
•
Service rear vision message on the CUE screen
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be
used to "root cause" the customer's concern and develop/validate a field fix.
Cause
Correction
If you encounter a vehicle with the above concern, document by taking pictures of the condition and follow the Rear Vision Camera System Malfunction in SI
(Document ID #4648768) before calling the engineer listed below before any repair is done.
Contact Information
Engineer Name
Phone Number
Mick Dowd
(248) 804-0398
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
1
Labor Operation
Description
Labor Time
6486018*
Rear Vision Back Up Camera Image Goes Blank
0.3 hr
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released November 25, 2019
2