Campaign T3T Dea
Service Bulletin Details
Public Details for: Campaign T3T Dea
Hyundai has launched a service campaign to update the ecm (engine control module) software for dtc P0128: coolant thermostat (coolant temp below thermostat regulating temperature) logic improvement.
Models from 2019
2019 HYUNDAI VELOSTER |
Models from 2018
2018 HYUNDAI ELANTRA GT |
Service Campaign T3T Dealer Best Practice Date: November 15, 2019 Attn: Dealer Principal/General Manager/Service Manager/Parts Manager Subject: Service Campaign T3T: DTC P0128 ECM SOFTWARE UPDATE (TSB #19-01-016H-1 supersedes TSB #19-01-016H) Updates To This Document • Date Service Campaign T3T Update: Reference to TSB #19-02-016H-1 for the JS Veloster GDS ECM Update event and ROM ID table. 11/15/19 ***IMPORTANT Dealer Stock and Retail Vehicles*** Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. Affected Vehicles Hyundai has launched a Service Campaign to update the ECM (Engine Control Module) software for DTC P0128: Coolant Thermostat (Coolant Temp below Thermostat Regulating Temperature) logic improvement. The affected vehicles include: • Certain 2018 Elantra GT (PD) and 2019 Veloster (JS) equipped with 1.6L Turbo engine. Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers. Description This dealer best practice provides information related to an ECM (Engine Control Module) software update for DTC P0128: Coolant Thermostat (Coolant Temp below Thermostat Regulating Temperature) logic improvement. There are no drivability symptoms associated with DTC P0128. Service Action Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements. Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed. • This campaign can be completed quickly and does not require a hoist. • Share this information with the Sales Department so affected vehicles in dealer stock can have Service Campaign T3T completed prior to customer retail delivery or customer test drives. Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement. Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work. • You must initially perform a GDS ECM/ESC update in Auto Mode • • • • This campaign requires the vehicle to be on during the update process, but not running. If the vehicle voltage falls below 12 volts during the update process, hit back on the GDS and run the engine for at least 20 minutes in a well ventilated area Refer to TSB #15-GI-001 for the tablet-based Mobile GDS ECU update procedures After completion of the software updates, clear all DTCs and confirm normal vehicle operation If a part is found in need of replacement while performing Service Campaign T3T and the affected part is still under warranty, submit a separate warranty claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work. Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service. Reconnect – Follow up for customer satisfaction. Parts No parts are associated with this campaign. Customer Notification None Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers. Hyundai Motor America Key Contact Information Contact Information Dealer Support Description Parts [email protected] 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Warranty HELPREP Line 1‐877‐446‐2922 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center 1‐844-371-3808 Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support [email protected] 1-877-850-2010 CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall /Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website Hyundai Customer Care Center (General Questions) www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 1‐800‐633‐5151 Hyundai Roadside Assistance Key Reference Information Campaign Central Name Car Care Scheduling (Xtime) - Tutorials Car Care Scheduling (Xtime) - Recall Appointment Notification Source Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. 2. 3. 4. 5. Log into Xtime Under the menu at the top left, select ‘CONFIGURE’ Under the dealership tab, click “EMAIL COMMUNICATION” Slide the toggle to “ADVANCED” Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSA Website www.hyundaiusa.com/recall www.safercar.gov Appendix Updates To This Document • Service Campaign T3T Launch Date 04/30/19