TJ33211.7.1-2019

VOLVO CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Voice Control Database Upgrades
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 33211.7.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2019-11-19
2019-11-21
FUNC GROUP:
3930
FUNC DESC:
Equipment for entertainment
(radio/TV/VC
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“Right first time in Time”
Attachment
File Name
TJ 33211_1.jpg
TJ 33211_2.jpg
TJ 33211_3.jpg
File Size
0.0343 MB
0.0790 MB
0.0603 MB
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
224
225
227
234
235
236
238
246
256
536
Gear
Steer
Model Year
2019-9999
2019-9999
2019-9999
2017-9999
2017-9999
2017-9999
2017-9999
2018-9999
2016-9999
2018-9999
Plant
Chassis range
-
Struc Week
Range
201835-999952
201817-999952
201846-999952
201617-999952
201624-999952
201646-999952
201646-999952
201717-999952
201505-999952
201746-999952
CSC Customer Symptom Codes
Code
2V
Description
Technician information/Software/Vehicle communication/Not for warranty use
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Technical Journal 33211.7.1
VST Operation Number
VST Operation Number
39742-2
Description
Voice control USB-upgrade IHU
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
*Added note regarding “File Could Not Be Read...” message under Service
IHU = Infotainment Head Unit
VIDA = Volvo Information and Diagnostics for Aftersales
PDS = Pre-Delivery Service
The voice control system on the above referenced models is continuously being improved. At PDS and
when attempting to diagnose a customer concern regarding voice controls not working or responding
properly, make sure the vehicle has the latest IHU software and voice control database installed. See
instructions under Service.
SERVICE:
An improved voice control database, version 32141802AA, was released for download in October,
2019.
To ensure optimized functionality, please install this voice control database to cars at PDS and when
addressing a customer concern regarding voice controls.
The same voice control software will be present in production vehicles from structure week 201946..
To read out which database is installed in the vehicle, connect with VIDA and read out the IHU
parameter “Speech DB Part number - IHU”
The database and installation instructions can be found at http://volvo.custhelp.com.
Tips for successful download
*IMPORTANT NOTE: A message indicating “File Could Not Be Read, A Newer version is already
installed” can be ignored. Wait for the on-screen pop-up message and accept it when it appears.
- Improvements to the internal Voice Control installation/download process have been implemented with
the latest IHU software. It is highly recommended that Total Upgrade, Service 2.0, or PDS software be
performed (see TJ 31543) BEFORE attempting to upgrade the Voice Control software. The latest IHU
software is included in these packages.
- Among the changes/improvements is the inclusion of a download progress indicator that can be found
on the Settings pull-down menu (see attachment TJ 33211_1.jpg, TJ 33211_2.jpg ).
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Technical Journal 33211.7.1
- Note that it may take 3 - 5 minutes until the voice control software will start to install, as it needs to
verify the software prior to installation.
- The Voice Control database file should be downloaded to the car during one ignition cycle without any
interruptions.
DO NOT remove the USB memory stick until the software has been fully downloaded and the “Voice
control database has been installed” message is present in the Settings pull-down menu (attachment TJ
33211_3.jpg.
At this point, shut the ignition off, remove the USB, then close and lock the vehicle for ~3-5 minutes
before checking voice control operation at the next ignition cycle.
- An incomplete voice control software installation will block later map software updates.
- A good quality USB flash drive is recommended with the following specifications:
- 4+ GB of storage space
- USB 2.0 or 3.0 will work
- Name-brand drives such as Verbatim, PNY, and SanDisk have been tested successfully.
- Volvo USB part number 9513060 works well as does the aftermarket equivalent: Verbatim Store ‘N’
Go V3 flash drive
- For best results, the voice database file should be the only file on the flash drive.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 3930.
To view TJ attachments continue to next page. This TJ has three attachments.
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