K0D_Region Lette

INTEROFFICE MEMORANDUM
Original Publication Date: November 7, 2019
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Tom Trisdale
Vice-President, Product Quality and Service Support
LIMITED SERVICE CAMPAIGN K0D (Remedy Notice)
Certain 2011 – 2017 Model Year Tacoma
Frame Corrosion Resistant Compound (CRC) Application
Specific information for Region support is provided below.
Condition
Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma vehicles.
In these reports, customers have indicated that vehicles operated in specific cold climate areas with high road
salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to and
separate from normal surface rust which is commonly found on metallic surfaces after some years of usage
and/or exposure to the environment.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on November 7, 2019.
Region Unique Information
• Below is the FTS survey link that region members will be using for post repair quality survey.
https://t3.tms.toyota.com/t3Portal/frameSprayCheck?l=tis_frame_spray&campaignCode=K0D&vin=&
campaignId=7&source=survey
• We have included an Operation Code for vehicles equipped with aftermarket external wax, as fitting
the frame plugs may be difficult with external wax and may require partial removal of the wax around
frame hole plug openings.
Operation Code
K0D11F
K0D11G
Operation Code Description
2011-2015 Dry, Clean, Apply CRC, Install
Plugs – Aftermarket External Wax Present
2016-2017 Dry, Clean, Apply CRC, Install
Plugs – Aftermarket External Wax Present
Maximum Labor Hours Claimed
7.4
8.4
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
© 2019 Toyota Motor Sales, USA