A9119252056232_2

PSS 91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto display screen intermittently
goes blank in FPK
91 19 25 2056232/2 December 20, 2019. Supersedes Technical Service Bulletin Group 91 number 19-97 dated
October 2, 2019 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
TT
2018 – 2020
All
Not Applicable
TTRS
2018 - 2019
900001 - 999999
Not Applicable
TTRS
2020
All
Not Applicable
R8
2018 – 2020
900001 - 999999
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Production Solution (Added estimated release date)
1
10/02/2019
Initial publication
Customer states:
 The FPK (Free-Programmable
Kombi/Cluster) screen goes blank
intermittently when viewing the Audi
Smartphone Interface (ASI) screen
(Figure 1). This can occur while
using Apple CarPlay or Android
Auto.
Figure 1. FPK screen is blank.
Page 1 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
This condition is caused by an MMI software configuration issue. Currently, as solution is being developed. Model
Year 2019-2020 vehicles can have this issue with the factory-installed MMI software. Additionally, Model Year
2018 vehicles that received a recent MMI software update could also experience this issue. It’s important to note
that the issue is intermittent and does not always occur during a drive based on driving conditions. However, for
some customers, this issue can occur during each trip each day.
How to reproduce the issue:
 While driving slow in a parking lot, after driving at speed
 When the vehicle slows down below 20mph, such as when approaching stopped traffic at an intersection or in
stop-n-go traffic.
 This issue does not occur at speeds above 20mph.
 In some cases, disconnecting and reconnecting the phone does not resolve the issue.
 In some cases, turning off and back on the ASI feature within the Connection Manager does not resolve the
issue.
Please see the Service section for a temporary workaround.
Production Solution
Service software release due third quarter of 2020.
Service
Please inform the customer that the issue can occur when the vehicle speed drops below 20mph. Add the
customer’s information into the Pending Service Solution (PSS) system (AccessAudi.com >> App Links >>
Service >> Pending Service Solution (PSS) or http://www.accessaudi.com/pssjct).
Additionally, inform the customer about the following temporary workaround.
1. Have the customer bring the car to a full stop in a safe manner and location.
Page 2 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Ask the customer to press the Park Aid button twice
(Figure 2), once to trigger the parking sensors, and once to
turn off the parking sensors. The vehicle must be stationary in
order to complete this step.
Figure 2. Park Aid button.
3. Then from that point on in the drive, the issue should be resolved until the car is allowed to go to sleep again.
4. Repeat this procedure, whenever it is safe to do so, anytime the ASI screen goes blank during a drive.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check
the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.