NAS19.02.002_2

SERVICE ACTION H189: DIRECT CURRENT TO
DIRECT CURRENT (DC/DC) CONVERTER NOT
ACTIVATED
NAS19.02.002
WORKSHOP
USA
ISSUE 2
AFTERSALES BULLETIN
DECEMBER 17, 2019
This Program is rescinded with immediate effect.
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range which
may not have had Direct Current to Direct Current Converter charging activated. The vehicle’s high voltage
batteries will continue to charge; however, this issue may result in the depletion of the 12V start up and auxiliary
batteries, leading to reduced brake pedal feel and the vehicle eventually not starting.
AFFECTED VEHICLE RANGE
I-PACE (X590)
Model Year: ................... 2019
VIN / Retailer: .............. F63319 - Jaguar Solon
............................................. F63892 - Jaguar Marin
............................................. F64064 - Jaguar Stevens Creek
............................................. F64067 - Jaguar Huntington
............................................. F65156 - Jaguar Dublin
SERVICE PROGRAM / REWORK ACTION
Owners will be notified and instructed to take their vehicle to an authorized Jaguar retailer who activate the
vehicle’s Direct Current to Direct Current charging.
There will be no charge to owners for this action under this program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of March 11, 2019.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H189NAS, Service Action: Direct Current to Direct Current (DC/DC) Converter Not
Activated, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified
to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed
in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the December 2, 2019,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H189
A
H189
B
DESCRIPTION
SRO
TIME
(HOURS)
PARTS
NUMBER
QUANTITY
DC/DC converter - Activation
85.86.52
0.2
-
-
DC/DC converter - Activation
85.86.52
0.2
-
-
Drive in/drive out
10.10.10
0.2
-
-
Normal Warranty policies and procedures apply.
SAMPLE OWNER LETTER - USA: SERVICE ACTION H189
March 2019
Service Action H189: Direct Current to Direct Current (DC/DC) Converter Not Activated
Vehicle Affected: Jaguar I-PACE
Model Year: 2019
Dear Jaguar I-PACE Owner,
Jaguar Land Rover North America, LLC is conducting a no-charge Customer Satisfaction Program (Program Code
H189) for owners of certain Jaguar I-PACE vehicles.
What is the issue?
Your vehicle may not have had Direct Current to Direct Current Converter charging activated. The vehicle’s high
voltage batteries will continue to charge; however, this issue may result in the depletion of the 12V start up and
auxiliary batteries, leading to reduced brake pedal feel and the vehicle will eventually not start.
What will Jaguar and your Jaguar Retailer do?
An authorized Jaguar retailer will activate your vehicle’s Direct Current to Direct Current charging.
There will be no charge for this repair.
What should you do?
Contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code ‘H189’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time.
Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
Should you have any questions regarding this Program or need assistance in locating the nearest authorized Jaguar
retailer, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1-800-452-4827).
You may also contact us by email using the following address: [email protected]. If you have the
need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Thank you again for selecting Jaguar; your ownership experience is very important to us. We recognize this service
visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to
minimize any inconvenience to you caused by this program.
Sincerely,
Eric Johnston
Vice President Customer Service
Jaguar Land Rover North America, LLC