NAS19.07.001_2

UPDATE PRIOR TO SALE H237 UPS6419-2B INSTRUMENT CLUSTER (IC) SOFTWARE
UPDATE
NAS19.07.001
WORKSHOP
CAN/USA
AFTERSALES BULLETIN
ISSUE 2
DECEMBER 19, 2019
This Program is closed and superseded by Service Action H264 with immediate effect.
DESCRIPTION OF ISSUE
A potential issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where an
Instrument Cluster (IPC) software update is available to bring the module up to the latest level and make sure the
customer receives highest possible vehicle quality.
AFFECTED VEHICLE RANGE
se
I-PACE (X590)
Model Year: ................... 2019-2020
VIN: ................................... F60001-F79241
d
This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any
vehicle already in use may continue to be driven and any repair instructions deemed necessary will be
communicated through a separate Field Action or Technical Bulletin.
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
Retailers will update the Instrument Panel Cluster Control Module (IPC) prior to delivery to the customer.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to
undertaking any rework action.
cl
o
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin H237 UPS6419-2bNAS, Update Prior to Sale: Instrument Cluster (IC) Software Update,
for detailed repair instructions.
PARTS
No parts required
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the December 2, 2019,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
OPTION
CODE
H237
A
H237
B
DESCRIPTION
SRO
TIME
(HOURS)
H237 - Instrument Cluster - Virtual - Update ECU
85.99.12
1.2
H237 - Instrument Cluster - Virtual - Update ECU
85.99.12
1.2
Drive in/drive out
10.10.10
0.2
d
PROGRAM
CODE
Normal Warranty policies and procedures apply.
CUSTOMER COMMUNICATION
se
Should this Program mean that you are unable to deliver an affected vehicle to a customer at an agreed handover
date, please advise the customer of the following:
‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality, complete
with the very latest hardware and software. Our vehicles are continually evolving, with our Engineering and
Design teams constantly looking for new and innovative ways to further enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle, and have
instructed us to complete this action prior to handing the vehicle over to you. Jaguar Land Rover apologize
that this upgrade may delay the delivery of your new vehicle but are committed to ensuring customers
benefit from the very latest technology to ensure your ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle; this is
at your discretion.
cl
o
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the launch of any
Update Prior to Sale program.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to
offer goodwill to customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be
specifically for a customer whose vehicle delivery has been delayed due to this specific activity to acknowledge
the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first instance for
help and support.