NTB19-117

Classification:
Reference:
FA19-003
Date:
NTB19-117
December 12, 2019
2020 MAXIMA; CREAKING SOUND FROM FRONT SUSPENSION
WHILE TURNING
APPLIED VEHICLES:
APPLIED VIN AND DATE:
2020 Maxima (A36)
Built before 1N4AA6(*)V(*)LC 365651 / October 9, 2019
IF YOU CONFIRM
A creaking sound is present in the front suspension while turning the steering wheel from
full lock to full lock while the vehicle is resting on the ground.
ACTION
1. Inspect the front strut housings, near the front strut coil springs, for excessive body
caulk (seam sealer) contacting the coil spring.
2. If a coil spring is contacting the seam sealer, remove only enough seam sealer to
provide clearance for the coil spring to move freely.
To prevent damage to the vehicle:

Take care to not remove paint from the strut housing. If bare metal is exposed
it must be repaired with self-etching primer.

Do not remove the seam sealer to the point that it no longer covers the seam.
If the seam is exposed it must be repaired with the appropriate seam sealer.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
HINT: Placing the vehicle on an alignment rack may help in the following steps.
1.
Inspect
through here
While slowly turning the steering
wheel from lock to lock, inspect for
contact between the coil spring and
the seam sealer of the strut housing
(see Figure 2).

Step 1 must be performed with the
full weight of the vehicle resting on
the tires.
Figure 1
Strut housing
Example of
contact
Seam sealer
Coil spring
Figure 2
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NTB19-117
2.
If there is contact between the coil spring and the seam sealer, remove the excessive
seam sealer with an appropriate tool.

Carefully remove only enough seam sealer to stop contact with the coil spring.
To prevent damage to the vehicle:

Take care to not remove paint from the strut housing. If bare metal is exposed
it must be repaired with self-etching primer.

Do not remove the seam sealer to the point that it no longer covers the seam.
If the seam is exposed it must be repaired with the appropriate seam sealer.
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Remove Seam Sealer
BX6XAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
December 12, 2019
NTB19-117
DESCRIPTION
Original bulletin published
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NTB19-117