P9336 2018-2019

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
Engine Control Module (ECM) Reprogram
Voluntary Emissions Service Campaign
Reference: P9336
Date: December 4, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
MY2018-2019 Versa Note
(E12)
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
30,523
43
December 4, 2019
NO
***** Campaign Summary*****
Nissan is conducting a Voluntary Emissions Service Campaign on approximately 30,528 specific
MY2018-19 Versa Note (E12) vehicles identified in Service Comm to reprogram the Engine Control
Module (ECM) to remedy issues related to grill shutter malfunction detection and PermanentDiagnostic Trouble Code (P-DTC) clearing.
The affected vehicles are equipped with an improperly calibrated ECM that in some situations may
not illuminate the Malfunction Indicator Light (MIL) as required for a grille shutter malfunction, and
thus may not properly detect a grille shutter malfunction. Additionally, the calibration may not allow
a P-DTC to clear when it should, which may prevent successful completion of an
Inspection/Maintenance (I/M) test in California.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or
DBS National Service History – Open Campaigns I.D. P9336.
2. Dealers should remedy any affected vehicles in dealer new or pre-owned inventory to ensure
customer satisfaction.
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
3. Dealers should use NTB19-112 to correct any vehicles subject to this campaign.
4. Once remedied, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts
Special
Tools
Repair



Updated ECM software is now available on ASIST
No other parts are required for this campaign
Additional coverage is available in the event the ECM unit fails during
reprogramming.
o Dealers should contact the Warranty Claims Call Center (800-258-7008,
option 7) for additional information.

CONSULT III

NTB19-112
CAMPAIGN ID: P9336 | Original Document
Owner
Notification
Nissan will begin notifying owners of all potentially affected vehicles in January
2020 via U.S. Mail.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History - Open
Campaigns using the appropriate Campaign I.D. for the campaign status on each vehicle falling
within the range of this voluntary emissions service campaign, which for any reason, enters the
service department. This includes vehicles purchased from private parties or presented by transient
(tourist) owners and vehicles in dealer inventory. If a VIN subject to this voluntary service
campaign was part of a dealer trade, the letter associated with that VIN should be forwarded to the
appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
The affected vehicles are equipped with an improperly calibrated Electronic Control Module
(ECM) that in some situations may not illuminate the Malfunction Indicator Light (MIL) as
required for a grille shutter malfunction. Additionally, the calibration may not allow a
Permanent Diagnostic Trouble Code (P-DTC) to clear when it should.
Q.
What is the possible effect of the condition?
A.
The vehicle may not properly detect a grille shutter malfunction, and subsequently, may not
illuminate the MIL. Additionally, the presence of the permanent DTC may prevent the vehicle
from successfully completing an Inspection/Maintenance (I/M) test in California.
Q.
What will be the corrective action?
A.
Dealer will reprogram the Electronic Control Module (ECM) software.
CAMPAIGN ID: P9336 | Original Document
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take less
than one (1) hour to complete.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of all potentially affected vehicles in January 2020 via
U.S. Mail.
Q.
Are parts readily available?
A.
Revised Engine Control Module (ECM) software is available. No other parts are required for
this campaign.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If the reprogramming cannot be performed successfully and a replacement
ECM needs to be ordered, rental is available upon customer request.
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required.
Please refer to WBP19-017 for additional information on application of rental reimbursement.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
CAMPAIGN ID: P9336 | Original Document
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
A.
No.
Q.
What model year vehicles are involved?
A.
Certain Model Year 2018-19 Nissan Versa Note (E12) vehicles manufactured between April 3,
2017 and April 13, 2019.
Make/Model
MY2018-19 Nissan Versa Note (E12)
Dates of Manufacture

Manufactured between April 3, 2017 and
April 13, 2019
Q.
Can this campaign be performed on U.S. vehicles that are being operated in Foreign
Countries (Overseas)?
A.
Yes.
Q.
I am presently operating my U.S. vehicle in a Foreign Country (Overseas). What do
I need to do to get the campaign on my vehicle performed?
A.
Let me get some information from you so I can verify that your vehicle is involved in this
service campaign. Please give me your name, address, telephone number, and vehicle
identification number (VIN).
(Note to CRR: Follow the procedure for Overseas Recall Program.)
Revision History:
Date
December 4, 2019
Announcement
Original
Purpose
New campaign announcement
CAMPAIGN ID: P9336 | Original Document